Knowledge-Base Technical Writer | Clear, Accurate Documentation

Core-Asset Consulting Ltd; Newcastle upon Tyne; On-site; GBP 35,000 - 45,000; Full time

Job summary

Core-Asset Consulting Ltd in the United Kingdom is seeking a Technical Writer to support a clear, consistent knowledge base by creating, reviewing and improving technical and business documentation.

You'll collaborate with developers, support teams and stakeholders, producing articles that are accurate, aligned with standards and governance, and that follow approved templates and terminology. Experience with AI tools and terminology management is a plus.

Qualifications

• Experience creating, updating or maintaining software documentation.
• Understanding of software development concepts or interest in developing this knowledge.
• Ability to research and interpret technical information.
• Experience proofreading or reviewing written content and providing constructive feedback.
• Strong written communication and attention to detail.
• Ability to follow templates, style guides and governance.
• Good organisational skills and ability to manage priorities.
• Confident using Microsoft 365 applications (Word, Outlook, Teams).
• Committed to accurate, consistent, usable documentation.
• Proactive, collaborative and eager to learn.
• Able to build effective relationships with contributors of varying experience.
• Clear and constructive feedback communication.
• Experience using a knowledge base platform or content management system would be an advantage.
• Experience using AI-powered tools would be an advantage.
• Terminology management experience would be an advantage.
• Understanding of database principles and SQL concepts would be an advantage.
• Experience in financial services or regulated environments would be an advantage.

Responsibilities

• Support the creation, review and maintenance of technical and business documentation for the knowledge base.
• Assist with the review of articles written by developers, support teams and business contributors prior to publication.
• Provide clear, constructive feedback to improve article quality, accuracy, consistency and usability.
• Check that articles follow approved templates, style guides, terminology standards and governance requirements.
• Support contributors by answering documentation queries and directing them to relevant standards.
• Work with subject matter experts to gather, validate and clarify information.
• Help identify documentation gaps and contribute improvements across the knowledge base.
• Apply approved terminology, definitions and naming conventions.
• Use approved AI tools to assist with documentation creation, review and improvement.
• Support established documentation processes that use AI tools and contribute improvements.
• Carry out administrative knowledge base tasks, including organising content and maintaining article records.

Skills

Software documentation

Dev concepts

Research & interpretation

Proofreading

Written communication

Templates & style guides

Prioritization

Microsoft 365

Documentation governance

AI tools usage

Terminology management

SQL basics

Financial services knowledge

Collaboration

Tools

Microsoft Word

Outlook

Teams

AI-powered tools

Knowledge base platform

Content management system

Job description

Core-Asset Consulting Ltd in the United Kingdom is seeking a Technical Writer to support a clear, consistent knowledge base by creating, reviewing and improving technical and business documentation.

You'll collaborate with developers, support teams and stakeholders, producing articles that are accurate, aligned with standards and governance, and that follow approved templates and terminology. Experience with AI tools and terminology management is a plus.