Technical Customer Support

Osborne Appointments; Stevenage; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Technical Customer Support professional in Stevenage. This permanent, full-time role requires providing first-line technical support, assisting with installations, and managing communications with customers. Candidates should have a GCSE in Maths and strong communication skills. Benefits include private medical after one year and 25 days annual leave.

Benefits

Private medical eligible after 1 year

25 days annual leave + bank holidays

Enhanced pension options

Death in service

Qualifications

• Excellent communication skills; clear when supporting customers.
• Flexible to travel for installations or fault diagnosis.
• Proficient in troubleshooting and technical issues.

Responsibilities

• Provide first-line technical support via phone and email.
• Offer pre-sales and post-sales technical assistance.
• Assist with installations and monitor hosted services.

Skills

Excellent verbal and written communication

Problem-solving skills

IT/electronics knowledge

Education

GCSE or equivalent in Maths

Tools

SQL database maintenance

Job description

Overview

Technical Customer Support – Location: Stevenage. Salary: £25,000 - £30,000. Job Type: Permanent, Full-Time.

About the Role

We are looking for a proactive Technical Customer Support professional to join our clients small team. This role combines first-line customer support, pre- and post-sales technical assistance, and occasional on-site work. You will work closely with both support and operations teams to ensure excellent service for customers.

Responsibilities

• Provide first-line technical support to customers via phone and email, logging all activity in a ticketing system.
• Offer pre-sales and post-sales technical assistance.
• Assist with installations and on-site support when needed.
• Monitor hosted services for faults or anomalies and communicate issues internally and externally.
• Manage the RMA process and customer communications.
• Support operations by fulfilling orders when required.
• Assemble cables, accessory kits, and solar kits.
• Maintain documentation and FAQs to streamline support processes.
• Support sales team with technical queries before and after delivery.
• Travel to customer sites as needed for installations or fault diagnosis.
• Work closely with internal teams, including sales and R&D, to resolve complex issues.

What were looking for

• GCSE or equivalent in Maths.
• Excellent verbal and written communication skills; patient and clear when supporting customers.
• Strong problem-solving skills and ability to gather relevant information.
• IT/electronics qualifications advantageous but not essential.
• Knowledge of SQL database installation/maintenance is a plus.
• Full UK driving licence and flexibility to travel.

Benefits

• Private medical eligible after 1 year.
• 25 days annual leave + bank holidays.
• Enhanced pension options.
• Death in service.

Application & Compliance

If you are interested in this role, please apply with your most recent CV.

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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.