Enterprise Tech Customer Success Manager – London

Adverity; Greater London; On-site; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Private health insurance

Pension scheme

25 days annual leave

Cycle to Work scheme

Home office (2x per week)

Job summary

Adverity in London is seeking a strategic Technical Customer Success Manager to guide enterprise clients through implementation, adoption and growth on our platform, with a strong focus on relationship-building and consultative solutions.

The role is full-time, based in London with in-office 3 days per week to foster collaboration and teamwork. Salary ranges from £65,000 to £75,000 depending on experience, with opportunities to drive adoption and account growth.

Qualifications

• Experience in SaaS, professional services, implementation or customer success.
• Experience working with Enterprise accounts.
• Strong IT affinity and problem-solving mindset.
• Excellent organisational and time-management skills.
• Client-oriented personality with team spirit.

Responsibilities

• Serve as strategic, day-to-day partner for customers with expert guidance on product functionality.
• Lead scoping and delivery of client requirements, demo tailored solutions, provide hands-on training or implementation.
• Guide customers to maximize platform value, driving adoption, retention and growth.
• Gauge engagement levels and feedback product/service improvements to teams.
• Support Enterprise accounts and upsell opportunities with Account Management.
• Route customer escalations internally and with external partners.

Skills

SaaS

Enterprise accounts

Customer success

Analytical mindset

Communication skills

Job description

Adverity in London is seeking a strategic Technical Customer Success Manager to guide enterprise clients through implementation, adoption and growth on our platform, with a strong focus on relationship-building and consultative solutions.

The role is full-time, based in London with in-office 3 days per week to foster collaboration and teamwork. Salary ranges from £65,000 to £75,000 depending on experience, with opportunities to drive adoption and account growth.