Technical Customer Success - DevOps scale-up

3Search

Greater London

Hybrid

GBP 85,000 - 115,000

Full time

4 days ago

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Job summary

3Search in London is seeking a Technical Customer Success professional to drive the success and growth of key Enterprise accounts in a hybrid London setting, balancing on-site presence with remote collaboration.

You will proactively manage high-value customers, increase satisfaction, and reduce escalations by delivering technical advisory and best-practice guidance across our DevOps-focused software platform.

Qualifications

Software post-sales experience in technical account management, technical advisory, customer success.
Technical background in software engineering / software development / software programming or DevOps engineering.

Responsibilities

Drive success in key accounts pro-actively.
Increase satisfaction and reduce escalations.
Grow usage and adoption through Technical Advisory.

Skills

Software post-sales

Technical advisory

Customer success

Education

Software engineering/DevOps background

Job description

Technical Customer Success - DevOps scale-up

London, Hybrid

Rapidly growing DevOps scale-up looking to hire an experienced Technical Customer Success professional to drive the success and growth of key Enterprise accounts

Role

Drive success in key accounts pro-actively
Increase satisfaction and reduce escalations
Grow usage and adoption through Technical Advisory

Profile

Software Post-Sales experience (technical account management, technical advisory, customer success, technical success)
Technical background in software engineering / software development / software programming or DevOps engineering

Package