Evening Tech Support Advisor – Part-Time (Flexible/Home Working)

BT Group; Merthyr Tydfil; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Online GP

Carer’s leave

Family leave

Season Ticket Travel Loan

Private Healthcare

Job summary

BT Group in Merthyr Tydfil is seeking a part-time Customer Service Advisor for evening shifts within EE Contact Centres. You’ll handle mobile tech queries over the phone, with a pro-rata salary up to £26,738 after eight months, and both on-site and flexible break options.

The role requires a helpful, calm personality; no specific experience is needed as training is provided, with opportunities for home-working on occasion and family-friendly benefits.

Qualifications

• You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.
• Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE.
• We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind.

Responsibilities

• Talking over the phone to customers with all sorts of mobile tech-related queries.
• You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love.

Job description

BT Group in Merthyr Tydfil is seeking a part-time Customer Service Advisor for evening shifts within EE Contact Centres. You’ll handle mobile tech queries over the phone, with a pro-rata salary up to £26,738 after eight months, and both on-site and flexible break options.

The role requires a helpful, calm personality; no specific experience is needed as training is provided, with opportunities for home-working on occasion and family-friendly benefits.