Technical Coordintor

TN United Kingdom; London; On-site; GBP 36,000 - 55,000; Full time

Job summary

An established industry player is seeking a Technical Coordinator to ensure effective deployment of the sampling field team in London. This role offers the opportunity to engage with front-line team members across various sites, ensuring that customer service and regulatory requirements are met. You'll be part of a dynamic team, providing exceptional service while managing customer inquiries and complaints. With a generous benefits package and a commitment to career growth, this position is perfect for those passionate about making a difference in the water industry.

Benefits

Annual leave: 26 days, increasing to 30 with service

Generous pension scheme

Health and wellbeing benefits

Cycle to Work schemes

Life assurance

Qualifications

• Understanding of clean water regulations and statutory sampling programs is advantageous.
• Ability to take ownership of customer queries and identify solutions promptly.

Responsibilities

• Respond to requests from Customer Service and Regulatory Response teams.
• Deliver exceptional customer service within a busy team.
• Travel to other sites to collaborate with colleagues.

Skills

Understanding of clean water regulations

Customer service experience

Excellent communication skills

IT proficiency

Ability to work under pressure

Education

Scientific background

Job description

Job Title: Technical Coordinator

Location: London (Hammersmith or Walton-on-Thames)

As a Technical Coordinator, based in London, you will be responsible for the effective deployment of the sampling field team to ensure that sampling program requirements are met.

This role involves travel to other sites to engage with front-line team members, and a UK driving licence is essential. Working hours include an out-of-hours rota, including 1 in 6 weekends.

Responsibilities

1. Respond to requests from Customer Service, Water Quality, and Regulatory Response teams to ensure timely handling of customer complaints and inquiries.
2. Deliver exceptional customer service with a positive approach, working accurately and flexibly within a busy team.
3. Travel to other sites when needed to collaborate with colleagues across Thames Water’s operational area.
4. Become an expert in understanding fieldwork and support field operatives when necessary.

Candidate Requirements

• Understanding of clean water regulations and statutory sampling programs is advantageous; a scientific background is desirable.
• Ability to take ownership of customer queries and identify solutions promptly.
• Excellent communication and interpersonal skills; customer service experience is helpful.
• Ability to work under pressure to meet targets.
• Proficiency in IT and quick learning of new software.
• Willingness to participate in the out-of-hours rota.
• A UK driving licence is required.

Benefits

• Salary from £36,240 to £54,360 per annum.
• Annual leave: 26 days, increasing to 30 with service, plus bank holidays.
• Generous pension scheme through AON.
• Health and wellbeing benefits, including health MOTs, physiotherapy, counselling, Cycle to Work schemes, vouchers, and life assurance.

About Thames Water

We are the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future for all by supporting our customers, communities, and the planet. We seek passionate, skilled individuals committed to making a difference.

Join us to enjoy career growth, flexible working, and excellent benefits. We value diversity and inclusivity and support applicants throughout the recruitment process. When crises occur, we rally to support our customers, and you can be part of this rewarding experience.

Apply soon, as the advert may close early due to high application volumes.