Technical Coordinator Propulsion UK

Wärtsilä Corporation; Glasgow; On-site; GBP 28,000 - 36,000; Full time

Job summary

Wärtsilä Corporation in Glasgow invites applications for a permanent Field Service Coordinator (Propulsion). You will coordinate Propulsion Field Service activities, ensuring high-quality service and efficient labour use while liaising with engineers and account managers to deliver outstanding customer support.

The role requires strong technical background, problem-solving, and excellent communication. Travel nationally and internationally (<10%) may be required. Wärtsilä promotes diversity and equal opportunity employment.

Qualifications

• Engineering background or equivalent experience.
• Strong problem-solving and communication skills.
• Ability to understand customer needs and provide effective support.

Responsibilities

• Coordinate Propulsion Field Service activities to ensure smooth operations.
• Ensure service work is executed efficiently with proper labour utilisation.
• Liaise with service engineers and monitor job progress per quotation.
• Review reports and follow up in a timely, professional manner.
• Support customer enquiries related to engineer services and parts.

Skills

Technical background

Problem solving

Customer focus

Communication

Travel flexibility

Education

Engineering degree

Job description

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future.With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping.We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services- together.

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers.In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We now have a very exciting opportunity for you to join our team to provide daily support to the Marine Power, Parts & Services Field Service Engineers. As a Field Service Coordinator (Propulsion), you will be embedded into providing excellent support for our customer and colleagues by ensuring the smooth running of activites of our Field Services teams.

This is a permanent role and is located in Glasgow.

What are your main tasks and responsibilities?

• Responsible for the successful coordination relating to Propulsion Field Service activities
• Ensure all service work under your control is correctly executed with proper utilisation of labour to maintain a high quality of service.
• Liaise with service engineers, monitoring to ensure that jobs will be completed as per quotation.
• Reviewservice reports related to the project and ensure follow ups are conducted in timely and professional manner.
• Provide support in managing customer enquiries related to the engineer's service.
• Promote a close liaison with Account Managers & Sales Support Team to ensure best possible delivery of service to the custome.
• Inform internal and external stakeholders such as the customer, sales spare parts and account manager, regarding required support.
• Identify and implement improvements through cost efficient means.
• Attend customer site visits, when possible, with internal stakeholders and communicate effectively with on-site teams relative to the service job.

What do we expect from you?

• A technical background, preferably within a service position is desirebale but not essential
• Demonstrable ability tocommunicate& solve problems effectively
• Structured, good attention to detail and self-motivated
• You will have an excellent customer understanding
• Recognised Engineering qualification, or equivalent experience
• Willingness and ability to travel nationally and internationally (<10% of the time)

Why you and us

WeatWärtsiläbelieve in empowerment, ownership andtakingresponsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest,and we strongly believe in thatbybeing your own true self you can accomplish so much more.We don’t always get it rightthe first time,and ifmistakes are made, we make sure to learn and grow from them.We want everyone to voice their opinions freely.That is why we have built an environment that empowers you and everyone around you,andwhereyou can feel safe and cared for.Are you eager to be part of this ambition?

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com .