Technical Coordinator

Southern Water; Worthing; On-site; GBP 36,000 - 44,000; Full time

Job summary

Southern Water is seeking a Technical Coordinator to support developers, customers, SLPs and NAVs through water network applications and projects, combining technical knowledge with stakeholder management in a fast-paced environment.

You will act as a key contact for customers, managing applications and providing technical support across developer services activities.

Qualifications

• Experience in a customer-facing or stakeholder-facing role.
• Knowledge of the Water Industry preferred or other utilities
• Strong communication and relationship-building skills.
• Excellent organisation, prioritisation and problem-solving abilities.
• The ability to manage multiple tasks and deliver to challenging timescales.
• A collaborative approach and commitment to providing excellent customer service.
• Good IT skills and confidence working across multiple systems.
• A Full UK driving licence

Responsibilities

• Supporting customers through application processes for water mains, diversions, Self-Lay and NAV schemes.
• Reviewing and vetting designs and quotations for developer services schemes.
• Managing customer enquiries via phone, email and online portals.
• Liaising with developers, contractors and internal teams to ensure projects progress smoothly.
• Reviewing capacity checks and ensuring schemes meet industry and company standards.
• Representing Southern Water at meetings with customers and external stakeholders.
• Supporting the successful delivery of projects in line with regulatory requirements and service level commitments.

Skills

Customer-facing

Stakeholder management

Water industry knowledge

Communication

Organisational skills

Time management

IT skills

Driving licence

Education

HNC/D or Degree in Civil Engineering or water-based subject

Job description

Closing Date 2026-10-05

Job Title: Technical Coordinator

Location: Durrington

Contract type: Permanent

Hours: Monday to Friday 37 hours per week

Salary: Up To £39,800

Are you passionate about delivering excellent customer service while working on technical projects that help shape vital water infrastructure? We're looking for a Technical Coordinator to support developers, customers, SLPs and NAVs through a range of water network applications and projects. This is an exciting opportunity to combine technical knowledge, stakeholder management and problem solving in a fast-paced environment.

As a Technical Coordinator, you'll act as a key point of contact for customers and stakeholders, managing applications and providing technical support across a range of developer services activities. Your responsibilities will include:

• Supporting customers through application processes for water mains, diversions, Self-Lay and NAV schemes.
• Reviewing and vetting designs and quotations for developer services schemes.
• Managing customer enquiries via phone, email and online portals.
• Liaising with developers, contractors and internal teams to ensure projects progress smoothly.
• Reviewing capacity checks and ensuring schemes meet industry and company standards.
• Representing Southern Water at meetings with customers and external stakeholders.
• Supporting the successful delivery of projects in line with regulatory requirements and service level commitments.

What we're looking for

We're seeking someone with:

• Experience in a customer-facing or stakeholder-facing role.
• Knowledge of the Water Industry preferred or other utilities
• Strong communication and relationship-building skills.
• Excellent organisation, prioritisation and problem-solving abilities.
• The ability to manage multiple tasks and deliver to challenging timescales.
• A collaborative approach and commitment to providing excellent customer service.
• Good IT skills and confidence working across multiple systems.
• A Full Uk driving license

Qualifications

Preferably Educated to HNC/D or Degree level in Civil Engineering or Water based subject

Progression opportunities

Southern Water offers career progression, training, and development opportunities, providing