Technical Consultant - Backup & Security - Hybrid In London

Hamilton Barnes; Greater London; Hybrid; GBP 41,000 - 50,000; Full time

Job summary

Hamilton Barnes is seeking a Technical Consultant to join a hybrid team in London. You will work with customers post-sale to support and secure their backup and security environments, delivering practical technical value and ongoing protection.

The role blends hands-on delivery with customer-facing responsibilities, requiring strong knowledge of backup platforms (Acronis or similar) and the Microsoft security stack. You will build trusted relationships and drive adoption while resolving issues.

Qualifications

• Experience with backup and data protection solutions (Acronis or similar).
• Familiarity with the Microsoft Security Platform.
• Customer success or technical account management experience.
• Operational/IT background is a plus; training provided.

Responsibilities

• Support and advise customers on backup and data protection solutions.
• Provide guidance across the Microsoft security platform.
• Act as a trusted technical contact and drive adoption.
• Troubleshoot and resolve technical issues with internal teams.
• Identify gaps or risks and recommend improvements.

Skills

Backup platform knowledge

Microsoft Security Platform

Customer success

Technical account management

IT operations

Tools

Acronis

Job description

Technical Consultant - Backup & Security - Hybrid in London

Role Overview

We are looking for a Technical Consultant to join on a hybrid basis in London, working closely with customers post-sale to support and secure their backup and security environments. The role blends technical delivery with customer-facing responsibility, ensuring clients get ongoing value and protection from their backup and Microsoft security tooling.

Key Responsibilities

• Support and advise customers on backup and data protection solutions (Acronis or similar platforms), ensuring environments are configured, maintained, and performing correctly


• Provide guidance across the Microsoft security platform, helping customers strengthen their security posture


• Act as a trusted technical point of contact for customers, building relationships and driving adoption and satisfaction


• Troubleshoot and resolve technical issues, escalating and coordinating with internal teams where required


• Identify gaps or risks in customer environments and recommend improvements

Top 5 Skills

• Backup platform knowledge (Acronis or similar)


• Familiarity with the Microsoft Security Platform


• Customer success or technical account management experience


• All three of the above ideal; any two is the minimum bar to be considered


• Operational/internal IT background is a plus - training provided for skill gaps

Contract Details:

• Salary: £45,000


• Location: Hybrid in London


• Role Type: Permanent