Technical Client Support Specialist – Hardware & Payments

DigiTickets; Exeter; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Salary £27k-£30k

25 days holiday pro rata

Bank Holidays and Your Birthday

Time off in lieu

NEST pension

Discretionary bonus

Company events

Annual training budget

Job summary

DigiTickets is seeking a technically confident Client Support Specialist to help venues and events get their admissions hardware, ticketing and POS software working smoothly. You’ll diagnose software, hardware, payment and connectivity issues and guide clients with clear steps, maintaining calm and ownership throughout complex problems.

Working in our Exeter-based Service Delivery team, you’ll engage by phone, ticket, chat or remote connection, collaborating with Engineering, Project Management

Qualifications

• Experience providing client support in a busy environment.
• Practical experience setting up, supporting or troubleshooting hardware and connected devices.
• Experience working with payment devices or payment-related technology.
• Confident performing software or device updates and supporting users remotely.
• Strong analytical and methodical troubleshooting skills.
• Good understanding of networking and device communication.

Responsibilities

• Respond to support requests by phone, ticket, online chat and remote connection.
• Diagnose and resolve software, hardware, payment and connectivity issues.
• Take ownership of cases and see them through to a clear conclusion.
• Keep clients informed throughout an investigation.
• Provide clear, step-by-step guidance to technical and non-technical users.
• Prioritise issues by urgency and impact.
• Escalate when needed and coordinate with internal teams.
• Record clear investigation notes and impact summaries.

Skills

Client support

Hardware setup

Payment devices

Remote support

Networking basics

Communication

Ownership

Troubleshooting

Documentation

SQL basics

Tools

Remote support tools

Case-management platforms

Job description

DigiTickets is seeking a technically confident Client Support Specialist to help venues and events get their admissions hardware, ticketing and POS software working smoothly. You’ll diagnose software, hardware, payment and connectivity issues and guide clients with clear steps, maintaining calm and ownership throughout complex problems.

Working in our Exeter-based Service Delivery team, you’ll engage by phone, ticket, chat or remote connection, collaborating with Engineering, Project Management