Client Tech Support & POS Hardware Expert

DigiTickets group; Exeter; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

£27,000–£30,000

25 days holiday

Time off in lieu

NEST pension

Discretionary bonus

Company events

Annual training budget

Job summary

DigiTickets in Exeter is seeking a technically confident Client Support Specialist to resolve software, hardware and payment issues. You’ll diagnose problems, take ownership and guide clients remotely, with a focus on real-world tech support for venues and events.

You’ll join the Service Delivery team, collaborating with Engineering, Project Management and Business Development, while delivering excellent client experience across channels.

Qualifications

• Experience providing client support in busy environments.
• Practical experience setting up and troubleshooting hardware.
• Experience with payment devices or EPOS hardware.
• Ability to update software and support users remotely.

Responsibilities

• Respond to support requests by phone, ticket, online chat and remote connection.
• Diagnose and resolve software, hardware, payment and connectivity issues.
• Take ownership of cases and see them through to a clear conclusion.
• Keep clients informed throughout an investigation.
• Provide clear, step-by-step guidance to technical and non-technical users.
• Prioritise issues by urgency and service levels.

Skills

Client support

Technical support

Troubleshooting

Analytical skills

Remote support

Tools

Payment devices

EPOS hardware

Networking basics

Job description

DigiTickets in Exeter is seeking a technically confident Client Support Specialist to resolve software, hardware and payment issues. You’ll diagnose problems, take ownership and guide clients remotely, with a focus on real-world tech support for venues and events.

You’ll join the Service Delivery team, collaborating with Engineering, Project Management and Business Development, while delivering excellent client experience across channels.