EPOS & Hardware Support Specialist - Hybrid/Remote

DigiTickets group; Neath; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

25 days holiday pro rata

Bank Holidays

NEST pension

Discretionary bonus

Training budget

Job summary

DigiTickets group in Swansea/Neath is seeking an EPOS support specialist who really knows EPOS and hardware. You’ll diagnose problems, configure EPOS systems, and support installations to keep hospitality and retail businesses running.

This hybrid role offers a structured rota, with 37.5 hours across mornings, evenings and weekends. After probation, some shifts may be remote; training and progression are provided.

Qualifications

• Hands‑on experience using EPOS/till systems.
• Experience troubleshooting EPOS hardware or peripherals.
• Good understanding of basic networking and connectivity.
• Experience within retail, hospitality, food & beverage, leisure or a similar operational environment.
• Strong troubleshooting and problem‑solving skills.
• Confident communicating with customers and non‑technical users.
• Able to take ownership of problems through to resolution.
• Full clean driving licence.

Responsibilities

• Diagnose and resolve EPOS software and hardware issues.
• Troubleshoot tills, receipt/kitchen printers, cash drawers, scanners and payment terminals.
• Investigate networking and connectivity issues.
• Support customers by phone, ticket and remote connection.
• Take ownership of technical issues through to resolution.
• Work with wider technical teams on complex problems.
• Explain technical issues clearly to customers.
• Configure products, menus, pricing, stock and integrations.
• Prepare and configure EPOS hardware.
• Support remote and onsite installations.
• Install/configure PDQs and peripherals.
• Test systems before go-live.
• Train customers and their teams.
• Support customers through go-live.

Skills

EPOS systems

Troubleshooting

Networking basics

Customer communication

Problem ownership

Full driving licence

Tools

EPOS hardware

PDQs & peripherals

Printers

Job description

DigiTickets group in Swansea/Neath is seeking an EPOS support specialist who really knows EPOS and hardware. You’ll diagnose problems, configure EPOS systems, and support installations to keep hospitality and retail businesses running.

This hybrid role offers a structured rota, with 37.5 hours across mornings, evenings and weekends. After probation, some shifts may be remote; training and progression are provided.