Interim Technical Claims Specialist (Marine Leisure)

Ecclesiastical Insurance UK; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Ecclesiastical Insurance UK is seeking a Technical Claims Specialist (Marine Leisure) for a 6 month contract. This role involves leading claims oversight and ensuring high-quality outcomes in managing a diverse Marine Leisure portfolio.

You'll handle complex claims, oversee delegated authority, and build relationships with key stakeholders. Required qualifications include DIP CII or equivalent and strong experience in marine insurance, with a focus on regulatory compliance and audit oversight.

Qualifications

• DIP CII qualified (or progressing towards completion) required.
• Previous experience in hull, cargo, and liability claims required.
• Strong understanding of maritime law and claims principles essential.

Responsibilities

• Lead oversight of Marine Leisure claims portfolio to ensure performance meets KPIs.
• Manage complex claims across various areas including Hull and Liability.
• Oversee delegated claims authority arrangements and ensure compliance.

Skills

Technical knowledge of marine insurance

Analytical skills

Negotiation skills

Communication skills

Relationship-building skills

Education

DIP CII qualified or equivalent

Job description

Working hours: 35 hours per week, Monday to Friday

Duration: 6 month contract

Location: Hybrid with travel to Gloucester, Manchester or London

About The Role

Ecclesiastical Insurance, part of Benefact Group, is looking for a Technical Claims Specialist (Marine Leisure) on a 6 month contract.

In this role you will lead strategic claims oversight, technical excellence, and end‑to‑end management of a diverse Marine Leisure portfolio ensuring high‑quality outcomes, robust governance, and strong customer value.

What You'll Be Doing

Portfolio & Governance Oversight

• Oversee the Marine Leisure claims portfolio, ensuring performance aligns with KPIs, business strategy, and a consistent, compliant claims philosophy.
• Deliver portfolio analysis and MI—identifying trends, loss ratios, and emerging risks—to drive data‑led decision making and support senior leadership insight.

Technical Claims Handling

• Manage complex and major losses across Hull, Machinery and Equipment, Salvage and Third-Party Liability leading full lifecycle handling from FNOL to settlement.
• Direct investigations with surveyors, loss adjusters, forensic specialists, legal counsel, and brokers, ensuring accurate coverage, liability assessment, and negotiation.
• Maintain accurate reserving in line with philosophy, monitoring development and adjusting proactively, while identifying fraud, subrogation, and recovery opportunities.

Delegated Authority, MGA & Audit Oversight

• Oversee delegated claims authority arrangements, ensuring strong governance, due diligence, audit delivery, and adherence to service standards.
• Maintain effective partnerships with MGA stakeholders through clear frameworks, reporting protocols, and performance oversight.
• Analyse audit outcomes, identify improvements, and implement corrective actions within agreed timelines.

Stakeholder & Relationship Management

• Serve as the primary technical referral point for Marine claims, supporting capability development across internal teams.
• Build and maintain strong relationships with MGAs, brokers, customers, and external experts to enable effective claims resolution.
• Collaborate with Underwriting, Pricing, and Reserving to share insights, trends, and market intelligence, representing the business in market forums.

Regulatory, Compliance & Complaints Handling

• Ensure claims handling meets regulatory and internal governance requirements, managing complaints to deliver fair outcomes and identify root‑cause improvements.
• Escalate risks appropriately while mentoring junior handlers and contributing to training materials for the Claims Academy.
• Act as a recognised technical leader within the Marine class, supporting continuous improvement and professional development.

What you'll need to have

• DIP CII qualified (or progressing towards completion) or LMA Certificate (Claims) or MTA Certificate (Claims) or equivalent qualification.
• Previous hull, cargo, liability and Protection and Indemnity (P&I) experience preferably including complex and major losses.
• Strong technical knowledge of marine insurance, vessel operations, maritime law, and claims principles.
• Experience in delegated authority oversight, audits, and governance.
• Strong analytical, negotiation, and communication skills, with the ability to influence stakeholders.
• Able to manage multiple priorities, adapt to change, and act as a technical mentor.
• Strong relationship‑building skills and solid understanding of regulatory requirements.
• Experience launching or managing new claims propositions or products.

What makes you stand out

• Familiarity with MGA governance and oversight frameworks.
• Project management experience.
• Experience in both company market and Lloyd’s environments.

We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.