Interim Technical Claims Specialist (Marine Leisure)

Benefact Group; Gloucester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Benefact Group is seeking a Technical Claims Specialist (Marine Leisure) for a 6 month contract. This hybrid role involves leading strategic claims oversight and managing a diverse claims portfolio, ensuring high-quality outcomes.

The ideal candidate will have extensive experience in marine insurance, technical claims handling, and strong analytical skills. This position requires expertise in regulatory compliance and relationship management with stakeholders.

Qualifications

• Experience in hull, cargo, liability, and P&I claims, especially with complex losses.
• Knowledge of vessel operations, maritime law, and claims principles.
• Experience with delegated authority oversight and audits.

Responsibilities

• Lead strategic claims oversight for Marine Leisure portfolio.
• Manage complex and major losses across various claims.
• Serve as primary technical referral point for Marine claims.

Skills

Technical knowledge of marine insurance

Analytical skills

Negotiation skills

Communication skills

Relationship-building skills

Education

DIP CII qualified or equivalent

Job description

Working hours: 35 hours per week, Monday to Friday

Duration: 6 month contract

Location: Hybrid with travel to Gloucester, Manchester or London

About The Role

Ecclesiastical Insurance, part of Benefact Group, is looking for a Technical Claims Specialist (Marine Leisure) on a 6 month contract.

In this role you will lead strategic claims oversight, technical excellence, and end‑to‑end management of a diverse Marine Leisure portfolio ensuring high‑quality outcomes, robust governance, and strong customer value. Provide expert handling of complex and major losses across Hull, Machinery and Equipment, Salvage and Third‑Party Liability claims to support the delivery of the UKGI Plan.

What You'll Be Doing

Portfolio & Governance Oversight

• Oversee the Marine Leisure claims portfolio, ensuring performance aligns with KPIs, business strategy, and a consistent, compliant claims philosophy.
• Deliver portfolio analysis and MI—identifying trends, loss ratios, and emerging risks—to drive data‑led decision making and support senior leadership insight.

Technical Claims Handling

• Manage complex and major losses across Hull, Machinery and Equipment, Salvage and Third‑Party Liability leading full lifecycle handling from FNOL to settlement.
• Direct investigations with surveyors, loss adjusters, forensic specialists, legal counsel, and brokers, ensuring accurate coverage, liability assessment, and negotiation.
• Maintain accurate reserving in line with philosophy, monitoring development and adjusting proactively, while identifying fraud, subrogation, and recovery opportunities.

Delegated Authority, MGA & Audit Oversight

• Oversee delegated claims authority arrangements, ensuring strong governance, due diligence, audit delivery, and adherence to service standards.
• Maintain effective partnerships with MGA stakeholders through clear frameworks, reporting protocols, and performance oversight.
• Analyse audit outcomes, identify improvements, and implement corrective actions within agreed timelines.

Stakeholder & Relationship Management

• Serve as the primary technical referral point for Marine claims, supporting capability development across internal teams.
• Build and maintain strong relationships with MGAs, brokers, customers, and external experts to enable effective claims resolution.
• Collaborate with Underwriting, Pricing, and Reserving to share insights, trends, and market intelligence, representing the business in market forums.

Regulatory, Compliance & Complaints Handling

• Ensure claims handling meets regulatory and internal governance requirements, managing complaints to deliver fair outcomes and identify root‑cause improvements.
• Escalate risks appropriately and mentor junior handlers while contributing to training materials for the Claims Academy.
• Act as a recognised technical leader within the Marine class, supporting continuous improvement and professional development.

What You'll Need to Have

• DIP CII qualified (or progressing towards completion) or LMA Certificate (Claims) or MTA Certificate (Claims) or equivalent qualification.
• Previous hull, cargo, liability and Protection and Indemnity (P&I) experience preferably including complex and major losses.
• Strong technical knowledge of marine insurance, vessel operations, maritime law, and claims principles.
• Experience in delegated authority oversight, audits, and governance.
• Strong analytical, negotiation, and communication skills, with the ability to influence stakeholders.
• Able to manage multiple priorities, adapt to change, and act as a technical mentor.
• Strong relationship‑building skills and solid understanding of regulatory requirements.
• Experience launching or managing new claims propositions or products.

What Makes You Stand Out

• Familiarity with MGA governance and oversight frameworks.
• Project management experience.
• Experience in both company market and Lloyd’s environments.

About Us

Ecclesiastical Insurance offers award‑winning service across a range of specialisms including faith, charity, heritage, education, art, private client, real estate, and schemes across Ireland, Canada and the UK. The company has protected historic buildings for over a century and is expanding into new markets.

Benefact Group is an international financial services group made up of over 30 businesses, owned by a charity, and is one of the UK’s largest corporate donors. The group emphasises growth, charity, and diversity.

We welcome applications from everyone.

If you need any additional support during the recruitment process, let us know.