Marine Claims Manager

MSC Mediterranean Shipping Company

Ipswich

On-site

GBP 50,000 - 70,000

Full time

5 days ago

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Benefits offered by this job

Private Health Care

Life Assurance 4x salary

25 days holiday

Free parking

Gym membership discount

Cycle to work

Flu vaccines

Buy/sell holiday

MSC Cruises family discount

Induction and training

Learning and development

Dress for day

Job summary

MSC Mediterranean Shipping Company is seeking a dedicated Marine Claims Manager in the UK to oversee the marine claims team, including the FCM team, and to identify and deliver training needs. You will manage end-to-end claims, coordinating with Head Office, agents, departments, lawyers and insurers, while ensuring data accuracy in MSC systems.

The role requires supervisory experience, strong knowledge of marine/cargo claims, and the ability to prioritise workloads under pressure.

Qualifications

Experience in managing marine/cargo claims teams and end-to-end claims handling.
Experience supervising teams and coordinating with internal/external stakeholders.

Responsibilities

Manage workload and performance of Marine Claim Handlers and FCM Team Supervisor.
Identify training needs and deliver training to the team.
Handle marine claims from beginning to end and liaise with Head Office, agents, departments, lawyers, and insurers.
Ensure claims data entered in MSC systems and maintained in spreadsheets.

Skills

Team leadership

People development

Training delivery

Prioritisation

Calm under pressure

Marine/cargo claims

Supervisory experience

MS Word

MS Excel

Attention to detail

Flexible attitude

Education

Professional Marine Qualifications

Tools

Microsoft Word

Microsoft Excel

Job description

The successful candidate will undertake to manage the workload and performance of the marine claims team, including FCM team, and identify their training needs. The Manager will oversee and handle a range of marine claims from beginning to end and will liaise with Head Office, other agents, internal departments, lawyers, recovery agents, customers and insurers . All claims to be handled as per our Principals guidance and direct instructions.

How you will help us and what you can expect

Manage & direct the workload and performance of the Marine Claim Handlers & work with FCM Team Supervisor to ensure that all claims are handled correctly and in good time
Identify the training needs of the team and how to deliver this training
To handle marine claims, including cargo, container, vessel, personal injury, payment, devan / revan and recoveries from beginning to end. (Though much of this will be delegated to the team, the manger also needs to ensure that they also handle claims, especially with the larger & more complicated claims including reefers. These major issues will include collision claims, stack collapse on vessels, port incidents and the manager may need to take a lead role in these instances locally
To ensure all marine claims are accurately completed in various the various UK & GVA systems and appropriate spreadsheets
To liaise with Head Office, other MSC agents, other UK departments, customer, claimants and insurers
To recover liability amounts from third parties whenever possible
To communicate and explain claims issues to other members of staff, the claims team and customers
To review procedures and ensure the workflow follows the administrative processes as dictated by MSC Geneva and Internal Quality procedures. To ensure all procedures, policies etc are entered and updated in “The Anchor” & Igrafx as received or changed
To consistently improve year-on -year UK department’s position within MSC Geneva’s Agency (Claims) internal appraisal document

Skills and experience you’ll bring to us

Passion for people and developing performing teams to build strong talent pipeline within team for future at all levels
Ensure that all the priorities are understood by our people, so they are translated into clear, focused, and purposeful individual and collective action
Ability to prioritise own & team’s workloads
Ability to remain calm and resilient under pressure
Previous experience of marine / cargo related claims – at least two years active handling
Previous supervisory/management experience preferred - At least two years
Working knowledge of Microsoft packages essential, including Word and Excel
High attention to detail
Ability to develop and maximise the skills, knowledge and productivity of the team
Flexible attitude and approach to the needs of the team & department
Working towards or already passed Professional Marine Qualifications and / or industry training.
Knowledge of shipping a positive advantage especially Bills of Lading, incoterms and inter-relation between various parties in the logistics supply chain