Technical Claims Specialist

Aviva; Norwich; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Technical Claims Specialist to manage complex Commercial Property claims. This role involves handling high-profile claims, coaching team members, and ensuring best practices are followed. With a focus on delivering financial results, you'll play a key role in enhancing team performance through audits and feedback. The company offers a competitive salary, generous pension contributions, and various flexible benefits, making it an exciting opportunity for professionals looking to make a significant impact.

Benefits

Generous pension scheme

29 days holidays plus bank holidays

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Paid volunteering days

Flexible benefits including sustainability options

Supportive wellbeing policies

Qualifications

• Extensive experience in managing high-value Commercial Property claims.
• Knowledge of fraud and legislation affecting claims.

Responsibilities

• Manage a large portfolio of complex Commercial Property claims.
• Drive great claim outcomes by managing stakeholders effectively.

Skills

Handling complex Commercial Property claims

International major loss claims handling

Knowledge of London Market claims

Experience in handling North American claims

Coaching and mentoring skills

Job description

Technical Claims Specialist – Competitive Salary

We have an exciting opportunity for an experienced Technical Claims Specialist.

We are looking for someone who has extensive experience in handling complex, high profile and large Commercial Property and International claims (with London Market experience), to take up a Senior claims handling role within our Property Major and Complex Claims team.

If it sounds someone like you, we would love to hear from you!

A bit about the job

You will be responsible for the management of a large Commercial Property claims portfolio, of high value and complex claims, attending site visits where appropriate. You will expertly manage the internal and external stakeholders involved in each case to drive great claim outcomes. In addition, you will assist with the embedding of our claims philosophy, standards, and best practice with a focus on the delivery of financial results within the team.

Our new colleague will play an active part in enhancing the ability of the team to perform through quality audits and regular coaching and feedback and by the identification of training needs.

Skills and experience we’re looking for

• In-depth experience in handling complex, high profile, and large Commercial Property claims.

• International major loss claims handling experience essential, with knowledge of London Market claims and ECF system.

• Experience in handling North American claims

• Knowledge of fraud, FOS outcomes and impacting legislation in respect of own business unit or discipline at a level which enables the provision of strategic decision making and direction.

• Ability to coach and mentor to support development of other claims experts.

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary competitive (depending on location, skills, experience, and qualifications)

• Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

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