Claims Specialist II

Aon Hewitt; Chelmsford; Remote; USD 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a Claims Specialist II to join their dynamic team. This role offers an exciting opportunity to work with a globally respected firm, focusing on claims adjudication and client resolution. You will play a vital role in empowering clients through effective solutions and innovative practices. With a commitment to employee well-being and growth, this position includes comprehensive training and a flexible remote work schedule. Join a diverse and inclusive environment that values your contributions and supports your career development, making a significant impact in the travel insurance sector.

Benefits

401(k) Savings Plan

Employee Stock Purchase Plan

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Assistance

Commuter Benefits

Employee Assistance Program

Qualifications

• Minimum 2 years of claims adjudication experience required.
• General Adjustor license for home state preferred.

Responsibilities

• Review and service claims according to plan provisions.
• Conduct investigations of claims and communicate with clients.
• Proactively resolve claims within established Service Level Agreements.

Skills

Claims Adjudication

Communication Skills

Detail Oriented

Decision Making

Technological Skills

Education

College Education

Equivalent Work Experience

Job description

Aon is looking for a Claims Specialist II

Do you have experience in claims adjudication and enjoy resolving issues for clients? If you'd like to grow your experience with a globally respected firm, this may be the next step in your career!

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Travel Practice business group within Aon Affinity. This position has 4 weeks of virtual training followed by a remote work schedule.

How this role is different:

Aon prioritizes the health and well-being of current and potential employees. Our leaders pride themselves in outlining growth paths for our colleagues and helping colleagues reach their career goals.

Responsibilities:

• Review and service claims in accordance with plan provisions.
• Conduct thorough investigation of claim submissions and documentation to confirm coverage.
• Review medical records, itineraries, and other documentation to make determinations.
• Communicate effectively with customers and clients through verbal and written communication.
• Answer incoming telephone or email inquiries from customers regarding the status of their claim.
• Communicate with customers throughout the claims process, and monitor claims for possible fraud and misrepresentation.
• Proactively resolve claims within established Service Level Agreements and Regulatory requirements.
• Ability to prioritize work in a fast-paced environment, while managing and maintaining a workbook of claims.
• Maintain all licenses in good standing with timely completion of required documentation and continuing education requirements.

Skills that lead to success:

• Excellent written and verbal communication skills.
• Detail oriented with the ability to manage time effectively.
• Ability to independently make decisions utilizing certificate of insurance and adjudication procedures.
• Ability to work in a virtual environment with strong technological skills.

Experience:

• Minimum of 2 years claims adjudication experience.
• General Adjustor license for home state, or ability to obtain within 90 days of coursework initiation.

Education:

• College education preferred or equivalent work experience.
• Successful completion of a 4-week training program required.

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail].

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position is $50,000 to $60,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

We Offer You:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.