Claims Handler – Marine & Cargo (Entry-level candidates considered)

Marsh & McLennan Companies; Norwich; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance broker is seeking a talented individual to join their Marine & Cargo Practice team in Norwich. This hybrid role involves negotiating claims, managing complex issues, and building strong client relationships. The ideal candidate will have a keen attention to detail, excellent communication skills, and claims handling experience. Join a supportive team that values diversity and offers professional development opportunities.

Benefits

Professional Development Opportunities

Inclusive Culture

Variety of Career Opportunities

Qualifications

• Claims handling experience preferred.
• Ability to quickly grasp technical information.

Responsibilities

• Negotiate with insurers for beneficial claim outcomes.
• Manage claims for global clients.
• Review and interpret claim documentation.

Skills

Attention to Detail

Planning

Analytical Skills

Communication

Negotiation

Numeracy

Education

Cert CII

Job description

Company: Marsh

Description:

We are seeking a talented individual to join our Marine & Cargo Practice team at Marsh. This role will be based in Norwich. It is a hybrid role requiring at least three days a week in the office.

Marsh's Global Marine & Cargo Practice is a leading broker and adviser to the maritime and logistics industries on risk and insurance issues. Key areas include Hull and Machinery, Marine liability, Protection and indemnity, and Marine Cargo.

The successful candidate will work in the Marine Cargo Claims team within the Global Marine, Cargo and Logistics Department.

This is a fantastic opportunity for a talented individual to move into a specialised and highly interesting claims area, with excellent support and development opportunities.

What can you expect?

1. Negotiate with insurers to achieve the most beneficial claim outcomes for clients.
2. Review and interpret claim documentation to negotiate settlements.
3. Meet standards of accuracy, service, work volumes, and performance targets aligned with client SLAs and BSC targets.
4. Handle and case manage claims and recoveries, resolving complex or contentious issues.
5. Manage claims for global clients.
6. Build and maintain strong relationships with colleagues, clients, insurers, and third parties.
7. Use internal systems to record and update information.
8. Prioritise workload to meet deadlines and SLAs.

What you need to have:

1. Strong attention to detail with a methodical approach.
2. Solid planning and organisational skills.
3. Ability to quickly grasp technical information.
4. Analytical skills to resolve complex queries.
5. Excellent communication skills.
6. Negotiation and influencing skills.
7. Good numeracy skills.
8. Adaptability and openness to continuous improvement.

What makes you stand out?

1. Claims handling experience.
2. Cert CII qualification.

Why join our team:

• Professional development opportunities, interesting work, supportive leadership.
• Inclusive culture fostering collaboration and innovation.
• Variety of career opportunities, benefits, and rewards.

Marsh, a part of Marsh McLennan (NYSE: MMC), is the world’s leading insurance broker and risk adviser. Marsh McLennan operates in 130 countries with four main businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenues of $24 billion and over 90,000 colleagues, we help clients thrive through our expertise and perspective. For more information, visit marsh.com or follow us on LinkedIn and X.

We are committed to diversity, inclusion, and flexibility. We aim to attract and retain the best talent, embracing diversity in all its forms. We provide reasonable adjustments for candidates with disabilities. For accommodations, contact [e-mail].

Our hybrid work model offers remote work flexibility combined with in-office collaboration. All colleagues are expected to work in their local office or onsite with clients at least three days a week, with designated “anchor days” for team in-person meetings.