Technical Claims Specialist

TN United Kingdom; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the insurance sector is seeking a Technical Claims Specialist to manage complex Commercial Property claims. This role involves coordinating with stakeholders, contributing to team development, and ensuring excellent claim outcomes. The position offers a competitive salary and a range of benefits, including a performance-based bonus and generous pension contributions.

Benefits

Performance-based bonus

Generous pension scheme

29 days of holiday

Employee discounts

Free Aviva shares

Flexible benefits

Wellbeing support

Qualifications

• Deep experience in handling complex, high-profile, and large Commercial Property claims.
• Understanding of fraud, FOS outcomes, and relevant legislation.

Responsibilities

• Manage a large portfolio of high-value, complex Commercial Property claims.
• Coordinate with stakeholders to achieve excellent claim outcomes.
• Contribute to team development through quality audits and coaching.

Skills

Commercial Property claims

International major loss claims

Coaching and mentoring

Job description

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Technical Claims Specialist – Competitive Salary

We have an exciting opportunity for an experienced Technical Claims Specialist.

We are looking for someone with extensive experience in handling complex, high-profile, and large Commercial Property and International claims (with London Market experience) to join our Property Major and Complex Claims team as a Senior Claims Handler.

If this sounds like you, we would love to hear from you!

About the role

You will manage a large portfolio of high-value, complex Commercial Property claims, including site visits where appropriate. You will coordinate with internal and external stakeholders to achieve excellent claim outcomes. Additionally, you will support the integration of our claims philosophy, standards, and best practices, focusing on delivering financial results.

You will also contribute to team development through quality audits, coaching, feedback, and identifying training needs.

Required skills and experience

• Deep experience in handling complex, high-profile, and large Commercial Property claims.
• International major loss claims handling experience, with knowledge of London Market claims and ECF system.
• Experience with North American claims.
• Understanding of fraud, FOS outcomes, and relevant legislation at a strategic level.
• Ability to coach and mentor claims professionals.

Benefits of the role

We invest in our colleagues and offer a range of benefits:

• Competitive starting salary (based on location, skills, experience, and qualifications).
• Performance-based bonus of up to 10% of annual salary.
• Generous pension scheme—up to 14% contribution from Aviva.
• 29 days of holiday plus bank holidays, with options to buy or sell up to 5 days.
• Up to 40% discount on Aviva products and other retailer discounts.
• Up to £1,200 of free Aviva shares annually through our Matching Share Plan and Share Save schemes.
• Supportive policies, including parental and carer’s leave.
• Flexible benefits, including sustainability options like cycle to work.
• Opportunity to participate in Aviva Communities and use 3 paid volunteering days.
• Comprehensive wellbeing support and tools.

Learn more and calculate your potential total reward using our salary calculator.

Our inclusive approach

We welcome applicants from all backgrounds and experiences. Even if you don’t meet every requirement, we encourage you to apply. We offer flexible working arrangements, including part-time and job shares, and adapt locations, hours, and patterns to suit our team and customers. Most employees spend around 50% of their time in the office, balancing flexibility with collaboration.