Technical Claims Specialist

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Claims Specialist to manage complex Commercial Property claims. This role involves handling high-profile claims, coordinating with stakeholders, and contributing to team performance through coaching and quality audits. The company emphasizes professional development and offers a competitive salary, generous pension contributions, and various benefits to support employee well-being. If you have a passion for claims management and a desire to make a positive impact, this opportunity is perfect for you.

Benefits

Generous pension scheme

29 days of holidays plus bank holidays

Discounts on Aviva products

Free Aviva shares annually

Paid volunteering days

Flexible benefits including cycle to work

Supportive policies for parental leave

Qualifications

• Extensive experience in handling complex, high-profile Commercial Property claims.
• Knowledge of fraud and legislation to support strategic decisions.

Responsibilities

• Manage a large portfolio of high-value Commercial Property claims.
• Coordinate with stakeholders for positive claim outcomes.

Skills

Handling complex Commercial Property claims

International major loss claims handling

Knowledge of London Market claims

Coaching and mentoring claims professionals

Understanding of fraud and relevant legislation

Tools

ECF system

Job description

Technical Claims Specialist – Competitive Salary

We have an exciting opportunity for an experienced Technical Claims Specialist.

We are looking for someone with extensive experience in handling complex, high-profile, and large Commercial Property and International claims (with London Market experience) to join our Property Major and Complex Claims team as a Senior Claims Handler.

If this sounds like you, we would love to hear from you!

About the role

You will manage a large Commercial Property claims portfolio, including high-value and complex claims, attending site visits as needed. You will coordinate with internal and external stakeholders to achieve positive claim outcomes. Additionally, you will help embed our claims philosophy, standards, and best practices, focusing on delivering financial results.

You will also contribute to team performance through quality audits, coaching, feedback, and identifying training needs.

Skills and experience required

• Experience in handling complex, high-profile, and large Commercial Property claims.
• International major loss claims handling experience, with knowledge of London Market claims and ECF system.
• Experience with North American claims.
• Knowledge of fraud, FOS outcomes, and relevant legislation to support strategic decision-making.
• Ability to coach and mentor claims professionals.

What we offer

Our purpose - "with you today, for a better tomorrow" - reflects our commitment to our colleagues. We invest in your development and well-being.

• Starting salary: competitive, depending on location, skills, experience, and qualifications.
• Bonus opportunity: up to 10% of annual salary, based on performance.
• Generous pension scheme: up to 14% employer contribution.
• 29 days of holidays plus bank holidays, with options to buy or sell up to 5 days.
• Discounts on Aviva products and other retailers, up to 40%.
• Up to £1,200 of free Aviva shares annually through our Matching Share Plan and Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Flexible benefits, including sustainability options like cycle to work.
• Paid volunteering days and participation in Aviva Communities.
• Focus on wellbeing with various support tools.

Learn more and calculate your potential total reward using our salary calculator.

Inclusive workplace

We welcome applications from all backgrounds and experiences. Even if you don't meet every qualification, we encourage you to apply. We support flexible working arrangements, including part-time and job sharing, and adapt locations, hours, and working patterns to suit our colleagues and customers.