Senior Cyber Claims Specialist

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Cyber Claims Specialist to join their dynamic team. This role involves managing complex cyber claims and providing mentorship to junior colleagues while collaborating with various stakeholders to deliver exceptional service. The ideal candidate will possess a strong understanding of the London Market and technical cyber expertise, along with excellent communication and organizational skills. This position offers an exciting opportunity to contribute to a leading cyber insurer's success in a supportive and inclusive environment.

Benefits

Medical Benefits

Wellness Programs

Retirement Plans

Tuition Reimbursement

Paid Leave

Qualifications

• Understanding of the London Market in relevant classes of business.
• Specific technical cyber experience and knowledge of claims handling practices.

Responsibilities

• Handle complex cyber claims and mentor junior team members.
• Collaborate with clients and vendors to ensure high-quality claims service.

Skills

Cyber Claims Handling

Communication Skills

Organizational Skills

Technical Cyber Experience

Knowledge of Claims Practices

Education

Legal or Professional Qualifications

Tools

Excel

Word

PowerPoint

Job description

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This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking, and superior risk-adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined, and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Senior Cyber Claims Specialist
Job Family Grouping: Claims
Job Family: Adjusting

How does this role contribute to our collective success?

This role offers the opportunity to join a leading cyber insurer in a senior claims handling capacity. The successful applicant will handle complex cyber and tech E&O claims, often in a lead capacity, and provide mentorship to junior team members. Additionally, the role involves working closely with the Head of Cyber Claims International to report on cyber claims themes and developments affecting AXIS and the broader cyber insurance market.

What will you do in this role?

• Handle cyber claims for a broad range of clients worldwide, reporting to the Head of Cyber Claims International.
• Collaborate with clients, TPA service providers, legal advisors, vendors, market leaders, and brokers to ensure high-quality claims service.
• Manage or broker cyber claims, with an understanding of cyber coverages, reserving, risk management, and vendor roles.
• Handle claims involving Lloyd’s syndicates and companies.
• Mentor and oversee complex cases with junior colleagues.
• Coordinate with underwriters on policy issues, vendor panels, and client meetings.
• Monitor legal and market developments, reporting on their impact.
• Provide claims intelligence to the Cyber Risk Advisory team and assist with related projects.

Additional duties may be assigned as appropriate.

About You:

We value your individual experience and expertise. While certain qualifications and experiences are preferred, we are open to discussing how your unique knowledge can contribute to our team and goals.

What you need to have:

• Understanding of the London Market in relevant classes of business.
• Specific technical cyber experience.
• Knowledge of claims handling practices, procedures, and techniques.
• Excellent communication skills, both written and verbal.
• Strong organizational skills.
• Proficiency in Excel, Word, and PowerPoint.

What we prefer you to have:

• Experience in a lead capacity within a syndicate or company, or as a claims advocate/negotiator at a broker.
• Knowledge of CLASS/ECF2 is preferable.
• Legal or professional qualifications are an advantage but not essential.
• Experience in TPA management and oversight.

Role Factors:

• Office presence 3 days per week or as directed by management.
• Occasional business travel.

What we offer:

A comprehensive benefits package including medical, wellness, retirement, tuition reimbursement, paid leave, and more.