Technical Claims Manager

ZipRecruiter; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A prestigious global insurance organization seeks a Technical Claims Manager to lead its UK team. This dynamic role combines leadership with strategic claims management, overseeing high-value bodily injury and liability claims, while collaborating with various partners to ensure operational excellence and compliance.

Benefits

Competitive salary

Comprehensive benefits

Opportunities for career development

Qualifications

• Extensive technical claims experience, particularly in bodily injury and liability.
• Proven leadership in managing teams and strategies.
• Strong knowledge of UK and European insurance markets.

Responsibilities

• Lead a team of Technical Claims Adjusters.
• Manage complex high-value claims exceeding €100k.
• Drive operational excellence and monitor KPIs.

Skills

Leadership

Analytical skills

Stakeholder management

Communication

Technical claims expertise

Regulatory compliance

Tools

Microsoft Excel

PowerPoint

Job description

Job DescriptionTechnical Claims Manager – UK (Insurance/Reinsurance)
Location: London (with occasional travel to Ipswich)
Full-time | Hybrid Working Available
Competitive Salary + Excellent Benefits

A prestigious global insurance and reinsurance organisation is seeking aTechnical Claims Managerto lead its UK Technical Claims Team. This is a high-impact role for a seasoned claims professional who thrives in a complex, regulated environment and is passionate about leadership, technical excellence, and strategic claims management.

About the Role

As the UK Technical Claims Manager, you will:

• Lead and managea team of Technical Claims Adjusters, ensuring effective resource planning, performance management, and professional development.
• Oversee complex and high-value claims(typically with reserves exceeding €100k), including bodily injury and third-party liability claims across Motor, Employers’ Liability, Public Liability, and General Liability lines.
• Personally manage a portfolioof large and complex claims, setting reserves, authorising payments, and ensuring compliance with internal standards and regulatory requirements.
• Collaborate with external partnerssuch as MGAs, TPAs, legal counsel, and medical experts, including conducting audits and overseeing outsourced claims handling.
• Drive operational excellenceby monitoring KPIs, producing detailed monthly and quarterly reports, and identifying trends, risks, and opportunities for improvement.
• Support strategic initiativessuch as commutations, legacy projects, and reinsurance asset valuations in partnership with the Business Development and European Operations teams.
• Ensure regulatory complianceand adherence to Group standards across all claims portfolios.

What You’ll Bring

• Extensive technical claims experience, particularly in bodily injury and liability claims, with a strong track record of favourable settlements.
• Proven leadership skills, including managing teams, setting strategy, and developing talent.
• Experience managing TPAs and MGAs, including conducting audits and ensuring compliance with service level agreements.
• Strong knowledge of UK and European insurance and reinsurance markets, including legal and regulatory frameworks.
• Advanced analytical and reporting skills, with the ability to interrogate claims data and produce actionable insights.
• Excellent communication and stakeholder management skills, with the ability to represent the company externally and collaborate across departments.
• Proficiency in Microsoft Excel and PowerPoint; experience with commutations is a plus.
• Fluency in French or Germanwould be highly desirable, though not essential.

Why Join Us?

• Join aglobally respected organisationwith a strong presence in the insurance and reinsurance markets.
• Be part of acollaborative and forward-thinking teamthat values innovation, integrity, and continuous improvement.
• Enjoy adiverse and challenging rolethat combines strategic influence with hands-on technical work.
• Benefit from acompetitive salary, comprehensive benefits, and opportunities for career development.

Ready to lead with impact and shape the future of technical claims management?
Apply now to join a team where your expertise will drive meaningful results.