Technical Claims Manager

JR United Kingdom; Dartford; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Une organisation de renommée mondiale dans le secteur de l'assurance et de la réassurance recherche un Technical Claims Manager pour diriger son équipe au Royaume-Uni. Ce rôle à fort impact nécessite un professionnel aguerri, passionné par l'excellence technique et la gestion stratégique des réclamations, offrant un salaire compétitif et des avantages complémentaires.

Benefits

Competitive benefits package

Opportunities for career development

Qualifications

• Expérience technique en gestion des réclamations, surtout en matière de blessures corporelles.
• Expérience prouvée en leadership et gestion d'équipe.
• Connaissance forte des marchés d'assurance et de réassurance au Royaume-Uni.

Responsibilities

• Diriger et gérer une équipe d'ajusteurs de réclamations techniques.
• Gérer un portefeuille de réclamations hautes et complexes.
• Assurer la conformité réglementaire et qualité opérationnelle.

Skills

Analytical skills

Stakeholder management

Communication

Tools

Microsoft Excel

PowerPoint

Job description

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Technical Claims Manager – UK (Insurance/Reinsurance)

Location: London (with occasional travel to Ipswich)
Employment Type: Full-time | Hybrid Working Available
Salary & Benefits: Competitive Salary + Excellent Benefits

A prestigious global insurance and reinsurance organisation is seeking a Technical Claims Manager to lead its UK Technical Claims Team. This is a high-impact role for a seasoned claims professional who thrives in a complex, regulated environment and is passionate about leadership, technical excellence, and strategic claims management.

About the Role

As the UK Technical Claims Manager, you will:

1. Lead and manage a team of Technical Claims Adjusters, ensuring effective resource planning, performance management, and professional development.
2. Oversee complex and high-value claims (typically with reserves exceeding €100k), including bodily injury and third-party liability claims across Motor, Employers’ Liability, Public Liability, and General Liability lines.
3. Personally manage a portfolio of large and complex claims, setting reserves, authorising payments, and ensuring compliance with internal standards and regulatory requirements.
4. Collaborate with external partners such as MGAs, TPAs, legal counsel, and medical experts, including conducting audits and overseeing outsourced claims handling.
5. Drive operational excellence by monitoring KPIs, producing detailed monthly and quarterly reports, and identifying trends, risks, and opportunities for improvement.
6. Support strategic initiatives such as commutations, legacy projects, and reinsurance asset valuations in partnership with the Business Development and European Operations teams.
7. Ensure regulatory compliance and adherence to Group standards across all claims portfolios.

What You’ll Bring

• Extensive technical claims experience, particularly in bodily injury and liability claims, with a strong track record of favourable settlements.
• Proven leadership skills, including managing teams, setting strategy, and developing talent.
• Experience managing TPAs and MGAs, including conducting audits and ensuring compliance with service level agreements.
• Strong knowledge of UK and European insurance and reinsurance markets, including legal and regulatory frameworks.
• Advanced analytical and reporting skills, with the ability to interrogate claims data and produce actionable insights.
• Excellent communication and stakeholder management skills, with the ability to represent the company externally and collaborate across departments.
• Proficiency in Microsoft Excel and PowerPoint; experience with commutations is a plus.
• Fluency in French or German would be highly desirable, though not essential.

Why Join Us?

• Join a globally respected organisation with a strong presence in the insurance and reinsurance markets.
• Be part of a collaborative and forward-thinking team that values innovation, integrity, and continuous improvement.
• Enjoy a diverse and challenging role that combines strategic influence with hands-on technical work.
• Benefit from a competitive salary, comprehensive benefits, and opportunities for career development.

Ready to lead with impact and shape the future of technical claims management? Apply now to join a team where your expertise will drive meaningful results.