Technical Claims Manager
NHS Resolution
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Benefits offered by this job
Job summary
NHS Resolution in the UK is recruiting a Technical Claims Manager for the dedicated Technical Claims Unit (TCU). You will handle high value clinical negligence and personal injury claims and provide expert guidance to colleagues across the organisation.
The post offers flexible working with options to work remotely, hybrid, or office-based from London or Leeds. The role combines technical claims management with training delivery and strategic input on policy and external partnerships.
Qualifications
- Strong technical knowledge in clinical negligence and personal injury.
- Significant experience managing high value claims including birth injury.
- Excellent oral and written communication.
- Ability to analyse, summarise and present complex issues clearly.
Responsibilities
- Provide advice and guidance on cases referred to the Technical Claims Unit.
- Handle a workload of large and/or complex cases.
- Plan and deliver training and professional development on legal developments.
- Collaborate with Safety and Learning, Policy teams on claims and strategy.
- Escalate and manage issues of significant concern.
Skills
Job description
As NHS Resolution continues to grow, we are recruiting to a role of Technical Claims Manager to join our dedicated Technical Claims Unit (TCU) on a permanent contract basis. You will have a proven track record in dealing with high value clinical negligence and personal injury claims involving maximum severity of injury and other complex claims with difficult legal issues.
As NHS Resolution continues to grow, we are recruiting to a role of Technical Claims Manager to join our dedicated Technical Claims Unit (TCU) on a permanent contract basis. You will have a proven track record in dealing with high value clinical negligence and personal injury claims involving maximum severity of injury and other complex claims with difficult legal issues.
The postholder will be expected to demonstrate a high level of legal knowledge as well as excellent analytical and communication skills. The role will include providing advice and guidance to colleagues, across the organisation, on cases referred from the claims teams. You will in addition handle your own cases. We provide a supportive environment for our staff with the opportunity to utilise and expand your expertise in health care work and the opportunity for personal development.
This role offers flexible working with a possibility to work fully remotely or in a hybrid or fully office-based setting from our London and Leeds locations.
- Providing advice and guidance on cases referred to the Technical Claims Unit
- Handling a case-load of large and/or complex cases
- Planning and delivering claims training and professional development for colleagues, panel firms and others on legal developments
- Contributing to NHS Resolution’s response to government consultations;
- Collaborating with the Safety and Learning team to prepare and deliver presentations to external organisations on claims experience
- Collaborating with the Policy team on issues of claims and organisational strategy;
- Escalation and management of any issues of significant concern
- Representing NHS Resolution at external meetings and partner organisations on projects
- Implementing NHS Resolution’s policies and strategy with reference to specific guidelines and procedures to achieve early, fair and cost effective settlement of claims.
- Strong technical knowledge in the areas of clinical negligence and/or personal injury and significant experience of managing high value claims preferably including birth injury claims, including understanding legal processes, relevant case law and both sides’ perspectives.
- Exceptional oral and written communication
- Outstanding ability to analyse, summarise and present highly complex and sensitive issues in a concise and appropriate manner
- Excellent skills in devising and managing projects and supervising staff engaged upon them
- Excellent ability to deliver training and presentations to a wide audience externally and internally
- Experience and expertise in drafting reports, briefs and presentations for an external and internal audience
- Detailed knowledge of issues specific to the NHS and a depth of understanding of NHS culture and sensitivities
- Great team working and a collaborative approach
- Analytical and innovative ways of thinking
- Ability to multi task and prioritise
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and innovative work environment.
- Work in a progressive environment towards data-driven strategies.
- A commitment to diversity, equality, and inclusion.
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements.
- 24 hours employee assistance programme from Health Assured (EAP)
- Eye care vouchers for Specsavers.
- Health service discounts.
- Blue Light card, a discount service for the emergency services and the NHS.
- Cycle to work scheme.
- Season ticket loan scheme.
NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
The Technical Claims Unit (TCU) is a team of highly specialised technical claims managers dealing with the most complex and high value clinical negligence and personal injury claims against the NHS in England. The team acts as a point of referral for the wider claims teams to advise on strategy and decision making in these very difficult cases.
Referrals may relate to seven figure birth injury claims, complex legal issues including illegality, wrongful birth, sensitive matters relating to contributory negligence or proposals to resile from admissions, cases involving surveillance and fraud, the investigation and management of group litigation and related concerns and much more.
“No day is the same in TCU; we see the length and breadth of claims from across the NHS and are very much at the forefront in shaping the approach to dealing with these highly complex matters. TCU is a close-knit team, highly skilled and experienced. As a TCM, I also have the opportunity to provide training and mentoring to colleagues and am involved in a number of projects both technical and operational. NHSR lives and breathes its PEER values and I am proud to be a part of it, helping to achieve its strategic priorities as a member of TCU.”
“Working in the TCU provides a consistent exposure to novel, high value and/or complex claims across our indemnity schemes. The work is infinitely varied, challenging and interesting. It involves working with and learning from colleagues who are genuine experts with an impressive depth of knowledge and experience across all aspects of claims management.”
We reserve the right to close the advertisement early, should we receive sufficient applications.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
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