Technical Claims Lead — AI-Driven Motor Claims Excellence

Zego; Halifax; Híbrido; GBP 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Market-competitive salary

Annual performance bonus

Share options

Private medical insurance

Pension and generous holiday

Travel allowance to the office

Descripción de la vacante

Zego is expanding its Claims department and seeks a highly skilled Technical Claims Manager to drive excellence, quality, and innovation. You will lead auditing across internal claims teams and external providers, ensuring technical precision and superior customer experience in motor claims.

With hands-on motor claims experience and a demonstrated ability to lead, you will shape claims strategy, collaborate across Fraud, Data, Product, Engineering, and Actuarial teams, and champion data quality

Formación

• Hands-on motor claims experience within an insurance company.
• Strong technical claims knowledge across AD, TPVD & TPPI, incl. Large Loss.
• Experience handling/auditing indemnity referrals and nuanced decisions.

Responsabilidades

• Lead continuous improvements of the Quality Assurance Framework.
• Handle complex indemnity referrals with relevant legislation for swift resolutions.
• Develop and refine best-practice documentation for claims strategies.
• Train and mentor the claims team to uphold technical excellence.
• Monitor, analyse, and report on claims initiatives to drive performance.

Conocimientos

Motor claims

Technical claims

Leadership

AI-first

Educación

CII Certificate

Descripción del empleo

Zego is expanding its Claims department and seeks a highly skilled Technical Claims Manager to drive excellence, quality, and innovation. You will lead auditing across internal claims teams and external providers, ensuring technical precision and superior customer experience in motor claims.

With hands-on motor claims experience and a demonstrated ability to lead, you will shape claims strategy, collaborate across Fraud, Data, Product, Engineering, and Actuarial teams, and champion data quality