Technical Business Analyst - Migration & Service Handover Lead

Netcompany; Leeds; Hybrid; GBP 74,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Private medical (Vitality)

Pension

Life assurance

Certifications support

Retail discounts

ERGs

Job summary

Netcompany, a leading European technology partner, seeks a Technical Business Analyst on a 3-month contract in the UK. You will drive supplier discovery, full service understanding, and migration planning, coordinating with technical teams and stakeholders to ensure a smooth transition and operational readiness.

You will document requirements, manage dependencies, and support transition governance, leveraging ITIL practices and experience with complex tech estates.

Qualifications

• Significant BA experience in complex tech or critical service environments.
• Proven experience supporting supplier transitions or service migrations.
• Strong discovery leadership where requirements are incomplete.
• Excellent process mapping, requirements gathering, dependency analysis.
• Experience with developers, infra engineers, architects, and SMEs.
• Understanding of data flows, integrations and infra dependencies.
• Experience documenting functional, non-functional and operational requirements.
• Confidence challenging suppliers and stakeholders to resolve gaps and assumptions.
• Experience with migration planning, testing and cutover readiness.
• Stakeholder management, workshop facilitation and communication skills.
• Ability to work independently, manage ambiguity and deliver.
• Experience transitioning large-scale managed services between suppliers.
• Exposure to legacy apps and complex tech estates.
• Knowledge of ITIL service management processes.
• Experience with infrastructure migrations and hosting transitions.

Responsibilities

• Work with incumbent supplier to understand service and operations.
• Identify gaps, undocumented processes, and key dependencies.
• Capture knowledge to take ownership of the service.
• Map existing service processes, systems, and integrations.
• Work with technical teams to understand legacy apps and infra.
• Identify regional differences in deployments and service arrangements.
• Document what's needed to migrate service into our infra.
• Identify risks, dependencies and impacts on service.
• Support migration planning, testing, cutover and readiness.
• Understand current support, incidents, changes, releases, daily ops.
• Help shape the future support model from Day 1.
• Lead discussions and workshops to uncover requirements and challenge assumptions.
• Produce clear, practical documentation and actions for transit.
• Ensure readiness for operation post-transition.

Skills

Experience as Business Analyst

Supplier transition support

Discovery facilitation

Stakeholder engagement

Process mapping

Data flows understanding

Infrastructure understanding

Migration planning

Operational readiness

Regulated environments

Documentation and workshop facil.</n>

Education

Experience in technology environments

Tools

ITIL knowledge

Job description

Netcompany, a leading European technology partner, seeks a Technical Business Analyst on a 3-month contract in the UK. You will drive supplier discovery, full service understanding, and migration planning, coordinating with technical teams and stakeholders to ensure a smooth transition and operational readiness.

You will document requirements, manage dependencies, and support transition governance, leveraging ITIL practices and experience with complex tech estates.