Technical Business Analyst- 3 month contract

Netcompany1

Leeds

On-site

GBP 45,000 - 65,000

Full time

5 days ago

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Benefits offered by this job

Hybrid working model

25 days' holiday

Private Medical Health care via Vitaly

Pension contribution

Life Assurance

Professional certifications supported

Retail discounts

Employee Resource Groups

Job summary

Netcompany is seeking a capable Business Analyst to partner with the incumbent supplier and map current services, processes and data flows. You will drive discovery activities, capture gaps and dependencies, and support knowledge transfer for a smooth ownership handover.

The role involves working with technical teams to document migrations, operational readiness and stakeholder requirements, ensuring clarity and traceability from Day 1.

Qualifications

Significant experience as a Business Analyst within complex technology or business-critical service environments.
Proven experience supporting supplier transitions, service migrations or operational handovers.
Strong experience leading discovery activities where documentation is incomplete and significant unknowns exist.

Responsibilities

Capture and document knowledge needed to take ownership of the service and understand gaps.
Build a clear picture of the existing service, processes, systems and dependencies with technical teams.
Support migration planning, testing, cutover and operational readiness for a new hosting environment.
Understand and document current incident, change and release processes for smooth handover.
Engage with stakeholders and the incumbent supplier to uncover requirements and resolve gaps.

Skills

Business analysis

Stakeholder management

Requirements gathering

Process mapping

Data flows

Education

Bachelor's degree in IT/Business/Related field

Tools

ITIL knowledge

MS Office Suite

Visio

Job description

Supplier Discovery & Knowledge Transfer

Work closely with the incumbent supplier to understand the existing service and how it operates.

Identify gaps in our understanding, undocumented processes and key dependencies.

Capture and manage the knowledge needed to successfully take ownership of the service.

Service & Technical Discovery

Build a clear picture of the existing service, including processes, systems, integrations and operational requirements.

Work alongside technical teams to understand the legacy application and infrastructure.

Identify differences across local deployments and regional service arrangements.

Migration & Transition

Understand and document what's needed to successfully migrate the service into our own infrastructure.

Identify risks, dependencies and potential impacts on the existing service.

Support migration planning, testing, cutover activities and transition readiness.

Operational Service Handover

Understand how the service is currently supported, including incidents, changes, releases and day-to-day operations.

Identify what needs to be transferred, improved or established for us to take full ownership.

Help shape the future support model, ensuring we're ready to operate the service from Day 1.

Stakeholder Engagement

Build strong relationships with the incumbent supplier, technical teams and key stakeholders.

Lead discussions and workshops to uncover requirements, resolve unknowns and challenge assumptions.

Turn findings into clear, practical documentation and actions that support the wider transition.

Qualifications and Experience

Significant experience as a Business Analyst within complex technology or business-critical service environments.
Proven experience supporting supplier transitions, service migrations or operational handovers.
Strong experience leading discovery activities where documentation is incomplete and significant unknowns exist.
Excellent business process mapping, requirements gathering and dependency analysis skills.
Experience working closely with developers, infrastructure engineers, architects and technical SMEs.
Understanding of application integrations, data flows and infrastructure dependencies.
Experience documenting functional, non-functional and operational requirements.
Confidence challenging suppliers and stakeholders to resolve gaps, assumptions and conflicting information.
Experience supporting migration planning, testing, cutover and operational readiness.
Strong stakeholder management, workshop facilitation and communication skills.
Ability to work independently, manage ambiguity and take ownership of deliverables.

Desirable Skills & Experience

Experience transitioning large-scale managed services between suppliers.
Exposure to legacy applications and complex technology estates.
Knowledge of ITIL service management processes.
Experience with infrastructure migrations, application re-platforming or hosting transitions.
Experience with distributed applications operating across multiple locations.
Understanding of data migration, system integrations and information governance.
Experience supporting service acceptance, operational readiness and transition governance.
Experience working within regulated or highly controlled environments.

Development and Career Growth

Build on your experience and keep developing

Your development continues through the responsibility you take, the projects you lead and the people you learn from. As part of a structured career model, you'll build on the experience you already bring, supported by a personal mentor from the leadership group who can help guide your professional development, career direction and personal goals.

Community and Culture

Be part of a shared community

Community is built through the way we work together. You'll join teams where collaboration, trust and support are part of everyday work. We bring together colleagues with different backgrounds, identities, cultures and experiences, ensuring everyone is met with respect and has equal opportunities to develop and thrive.

Responsible Digitalisation

Driven by responsible digitalisation

We believe digitalisation creates the most value when it is done responsibly. We build solutions that are secure, transparent, and designed to create lasting impact for people, businesses, and society. Responsibility is embedded in how we design, develop, and deliver every solution.

Benefits

Hybrid working model with some flexible working
25 days' holiday
Private Medical Health care via Vitality
Pension contribution, Life Assurance
Professional certifications supported as part of learning and development.
A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.