Technical Business Analyst

Leigh Day; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Leigh Day is seeking a Technical Business Analyst to support the Chrysalis Programme, a multi-year transformation across Elite 3E, Clio Operate and SharePoint. You will map requirements, design processes, assist with system configuration, and coordinate testing and onboarding with business and IT teams.

Candidates should have experience in legal or professional services tech, strong stakeholder management, and the ability to handle multiple workstreams in a fast-paced environment.

Qualifications

• Experience with legal or professional services systems, especially transformation programmes.
• Proven BA or Technical BA on large, multi-workstream programmes.
• Strong requirements gathering and stakeholder management capabilities.
• Knowledge of system integrations, data migration and testing processes.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent documentation and communication skills.

Responsibilities

• Facilitate discovery workshops with stakeholders and capture requirements.
• Document business, functional and technical requirements and create user stories.
• Support process redesign, configuration work and onboarding across departments.
• Coordinate testing, UAT, and defect management with IT and vendors.
• Assist with go-live readiness and post-implementation support.

Skills

Legal or professional services systems

BA on large transformation programmes

Requirements gathering & stakeholder m

System integrations, data migration &

Multitasking in fast-paced env

Documentation & communication

Job description

Role Purpose

The Chrysalis Programme is a multi-year programme transforming Leigh Day's technology, processes and ways of working. We are currently 18 months into transforming Leigh Day's core business systems through the implementation of Elite 3E, Clio Operate and SharePoint, alongside significant process redesign, integration, data migration, testing and departmental onboarding activity. The programme is currently delivering multiple parallel workstreams, including Elite go-live preparations, Clio Operate departmental rollouts and SharePoint implementation. As the volume of analysis, process mapping, requirements gathering, testing support, integration design and onboarding activity continues to increase, and so additional Technical Business Analysis capability is required to reduce bottlenecks, accelerate delivery and mitigate programme risk. The Technical Business Analyst will work across business and technical teams to define requirements, design processes, support system configuration, coordinate testing and help departments transition successfully to new ways of working.

Key Responsibilities

Business Analysis & Process Design

• Facilitate discovery and requirements workshops with business stakeholders.
• Document business, functional and technical requirements.
• Produce user stories and solution specifications.
• Support process redesign and standardisation across departments.
• Maintain requirements traceability throughout delivery.

Technical Analysis & Integration Support

• Support solution design across Clio Operate, Elite 3E and SharePoint.
• Assist with integration design, data mapping and migration activities.
• Work with vendors, developers and internal technical teams to translate business requirements into workable solutions.
• Document system interfaces, workflows and technical requirements.
• Support with various reporting work.

Testing & Deployment

• Create and manage UAT scripts and test scenarios.
• Coordinate user testing and defect management activities.
• Support end-to-end integration testing.
• Assist with go-live planning, readiness assessments and post-implementation support.

Departmental Onboarding

• Support departmental discovery, playback sessions and onboarding activities.
• Work closely with change, training and communications teams to prepare users for new systems and processes.
• Provide guidance and support during deployment and stabilisation periods.

Key Outcomes

This Role Will

• Support parallel workstreams across Clio Operate, Elite 3E and SharePoint.
• Accelerate departmental discovery, configuration, testing and onboarding activities.
• Reduce analysis and delivery bottlenecks.
• Increase resilience during annual leave and peak delivery periods.
• Improve coordination between business, technical and supplier teams.
• Reduce programme delays caused by resource constraints.
• Support successful delivery of the Chrysalis Programme.

Essential

Skills & Experience

• Experience with legal or professional services systems.
• Proven experience as a Business Analyst or Technical Business Analyst on large transformation programmes.
• Strong requirements gathering and stakeholder management skills.
• Knowledge of system integrations, data migration and testing.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent documentation and communication skills.

Desirable

• Knowledge of Elite 3E, Clio Operate, SharePoint or similar enterprise platforms.
• Experience of end-to-end system implementation and business change programmes.
• Power BI, SQL, API knowledge.

About Leigh Day

We are a top 100 law firm committed to claimant-only cases, ensuring that individuals have the same access to justice as the UK Government and large corporations. We're not afraid to take on difficult and challenging cases involving medical negligence, serious personal injuries, discrimination in the workplace, defective products and human rights abuses in this country and overseas.

Benefits

• Hybrid working (typically 2-3 days from home for a full time worker)
• 29 days annual leave (excluding public holidays)
• Enhanced pension contributions
• Life assurance 4 x salary
• Healthcare cash plan
• Cycle to Work scheme
• Discounted gym membership
• Enhanced maternity & paternity pay
• Electric car scheme