Technical Author — Global Engineering Documentation Lead

Verso Recruitment Group; United Kingdom; On-site; GBP 40,000 - 56,000; Full time

Job summary

Verso Recruitment Group is seeking a Technical Author to join its growing documentation and knowledge management team in the United Kingdom.

You will transform specialist engineering knowledge into clear, user-focused content to help customers install, operate, maintain and troubleshoot complex equipment. Work with engineers and SMEs to produce manuals, online help, knowledge articles and multimedia content, shaping digital documentation and self-service support.

Qualifications

• Experience producing technical documentation in engineering, manufacturing, software, industrial or scientific environments.
• Strong written communication and the ability to explain complex concepts clearly.
• Experience with structured authoring or documentation tools.
• Confident engaging with technical stakeholders at all levels.
• Proactive and organized, managing multiple projects and priorities.
• Interest in improving customer experience through effective information design.

Responsibilities

• Produce and maintain a range of technical documentation for customers and field-based teams.
• Gather information from engineers, project teams and technical specialists to develop accurate user-focused content.
• Create content across multiple formats including online help, digital publications, knowledge articles and traditional documentation.
• Participate in product reviews and technical investigations to validate information.
• Support the adoption of modern content management and publishing approaches.
• Contribute to documentation standards, content quality and continuous improvement initiatives.
• Help drive the evolution of digital information delivery, including multimedia and emerging authoring technologies.

Skills

Technical documentation

Structured authoring

Clear written communication

Stakeholder engagement

Content design

Tools

Documentation tools

Content management systems

HTML / digital publishing

Job description

Verso Recruitment Group is seeking a Technical Author to join its growing documentation and knowledge management team in the United Kingdom.

You will transform specialist engineering knowledge into clear, user-focused content to help customers install, operate, maintain and troubleshoot complex equipment. Work with engineers and SMEs to produce manuals, online help, knowledge articles and multimedia content, shaping digital documentation and self-service support.