Technical Author

Verso Recruitment Group; United Kingdom; On-site; GBP 40,000 - 56,000; Full time

Job summary

Verso Recruitment Group is seeking a Technical Author to join its growing documentation and knowledge management team in the United Kingdom.

You will transform specialist engineering knowledge into clear, user-focused content to help customers install, operate, maintain and troubleshoot complex equipment. Work with engineers and SMEs to produce manuals, online help, knowledge articles and multimedia content, shaping digital documentation and self-service support.

Qualifications

• Experience producing technical documentation in engineering, manufacturing, software, industrial or scientific environments.
• Strong written communication and the ability to explain complex concepts clearly.
• Experience with structured authoring or documentation tools.
• Confident engaging with technical stakeholders at all levels.
• Proactive and organized, managing multiple projects and priorities.
• Interest in improving customer experience through effective information design.

Responsibilities

• Produce and maintain a range of technical documentation for customers and field-based teams.
• Gather information from engineers, project teams and technical specialists to develop accurate user-focused content.
• Create content across multiple formats including online help, digital publications, knowledge articles and traditional documentation.
• Participate in product reviews and technical investigations to validate information.
• Support the adoption of modern content management and publishing approaches.
• Contribute to documentation standards, content quality and continuous improvement initiatives.
• Help drive the evolution of digital information delivery, including multimedia and emerging authoring technologies.

Skills

Technical documentation

Structured authoring

Clear written communication

Stakeholder engagement

Content design

Tools

Documentation tools

Content management systems

HTML / digital publishing

Job description

A leading international engineering and technology organisation is seeking a Technical Author to join its growing documentation and knowledge management team.

This is an opportunity to work within a highly technical environment, supporting complex products used by customers around the world. You'll be responsible for transforming specialist engineering knowledge into clear, accessible content that enables users to install, operate, maintain and troubleshoot sophisticated equipment.

The position would suit an experienced Technical Author who enjoys working closely with engineers and subject matter experts, while helping shape the future of digital documentation and customer self-service content.

The Role

Working as part of a collaborative publications team, you will:

• Produce and maintain a range of technical documentation for customers and field-based teams.
• Gather information from engineers, project teams and technical specialists to develop accurate user-focused content.
• Create content across multiple formats including online help, digital publications, knowledge articles and traditional documentation.
• Participate in product reviews and technical investigations to validate information.
• Support the adoption of modern content management and publishing approaches.
• Contribute to documentation standards, content quality and continuous improvement initiatives.
• Help drive the evolution of digital information delivery, including multimedia and emerging authoring technologies.

About You

We're interested in speaking with candidates who have:

• Experience producing technical documentation within an engineering, manufacturing, software, industrial or scientific environment.
• Strong written communication skills and the ability to explain complex concepts clearly.
• Experience working with structured authoring or documentation tools.
• The confidence to engage with technical stakeholders at all levels.
• A proactive and organised approach to managing multiple projects and priorities.
• An interest in improving customer experience through effective information design.

Any exposure to the following would be advantageous:

• Content management systems and structured authoring methodologies.
• HTML or digital publishing technologies.
• Multimedia, video or visual content creation.
• Technical illustration or CAD-based environments.
• Documentation governance, version control or quality processes.

If you're passionate about creating clear, effective technical content and enjoy working alongside engineers to solve complex communication challenges, we'd love to hear from you.