Technical Author

SoCode Limited; Ramsey; Hybrid; GBP 55,000 - 60,000; Full time

Job summary

SoCode Limited in the United Kingdom is seeking a Technical Author to develop, write and edit documentation for hardware and software products. You will translate complex technical information into clear content, working closely with engineering and product teams to ensure up-to-date materials.

The role requires strong writing/editing, experience with FrameMaker or MadCap Flare, familiarity with HTML/CSS, and CMS usage.

Qualifications

• Experience producing technical documentation in software or hardware environments.
• Experience in an Agile development environment.
• Experience in scientific or engineering environments.
• Strong writing and editing skills with Microsoft Office and documentation software.
• Experience with FrameMaker, Flare or similar.
• Familiarity with version control systems.
• Experience with content management systems.
• Basic understanding of HTML, CSS and web technologies.
• Understanding of regulatory and compliance requirements.
• Ability to simplify complex technical concepts for customers.
• Strong attention to detail and accuracy.
• Strong research and analytical skills.
• Ability to work independently while collaborating with cross-functional teams.
• Comfortable managing deadlines and conflicting priorities.
• Proactive in improving documentation and customer experience.

Responsibilities

• Develop, write and edit technical documentation including user manuals and installation instructions.
• Translate complex technical information into clear, accessible content.
• Collaborate with engineering and product teams to gather information and keep docs up to date.
• Review and update existing documentation to reflect current product information.
• Create diagrams and visual aids to support content.
• Work with designers to integrate visuals into docs.
• Explore video/animation to communicate complex information.
• Ensure documentation meets industry standards and regulatory requirements.
• Test products and tools to verify content accuracy.
• Manage doc schedules across project timelines and deadlines.
• Publish content using CMS and documentation systems.
• Review others' docs for consistency and accuracy.
• Contribute to training materials and e-learning content.
• Participate in peer reviews and provide feedback.
• Identify and suggest process improvements.

Skills

Technical writing

Editing

Agile

CMS experience

HTML/CSS basics

Regulatory compliance

Communication skills

Cross-functional collaboration

Documentation tools

Education

Bachelor's degree in a technical field

Tools

Adobe FrameMaker

MadCap Flare

Version control

Documentation software

Microsoft Office

CMS platforms

Job description

Salary: £55,000 - 60,000 per year

Requirements

• Experience producing technical documentation within a software or hardware environment.
• Previous experience working in an Agile development environment.
• Experience within a scientific or engineering environment.
• Strong technical writing and editing skills and proficiency with Microsoft Office and documentation software.
• Experience using documentation tools such as Adobe FrameMaker, MadCap Flare or similar.
• Familiarity with version control systems.
• Experience working with content management systems.
• A basic understanding of HTML, CSS and other web technologies.
• Understanding of regulatory and compliance requirements relating to technical documentation.
• Able to understand complex technical concepts quickly and communicate them clearly.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to accuracy.
• Strong research and analytical skills.
• Able to simplify complex technical information for a customer audience.
• Well organised, with the ability to manage multiple projects and competing priorities.
• Able to work independently while collaborating effectively with cross-functional teams.
• Comfortable managing deadlines and conflicting priorities.
• A proactive approach to identifying opportunities to improve documentation and the customer experience.

Responsibilities

• Develop, write and edit technical documentation, including user manuals, system operation guides and installation instructions.
• Translate complex technical information into clear, concise and accessible content.
• Work closely with engineering and product development teams to gather information and ensure documentation is accurate and up to date.
• Review and update existing documentation to reflect current product and technical information.
• Create diagrams, charts and other visual aids to support technical content.
• Work with graphic designers to incorporate visual elements into documentation.
• Explore innovative ways of communicating complex technical information, including through video and animation.
• Ensure documentation meets relevant industry standards and regulatory requirements.
• Test products and tools to verify the accuracy of technical content.
• Manage documentation schedules and content deadlines, typically working with project managers and engineers across a three-month planning horizon.
• Use content management and documentation systems to organise and publish technical content, ensuring customers can easily access the latest documentation.
• Review documentation produced by other writers to ensure consistency and accuracy.
• Contribute to training materials and e-learning content.
• Participate in peer reviews and provide constructive feedback.
• Identify ineffective processes and recommend improvements to enhance the customer experience.

Technologies

• CSS
• Hardware
• Support
• Web
• UX UI Design

More

We are recruiting for a Technical Author role on behalf of a global engineering and technology business developing specialist hardware and software solutions for customers across international markets. This is a hybrid position based in Huntingdon, with occasional work in Waterbeach, offering a salary of £55,000-£60,000. The role is focused on producing clear, accurate and user-friendly technical documentation that helps customers integrate and use our technology effectively. Please note that this opportunity does not offer sponsorship.