Technical Writer

Acorn-By-Synergie; Portsmouth; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Free on-site parking

Subsidised on-site canteen

34 days' holiday after 12 weeks

Job summary

Acorn by Synergie is recruiting an experienced Technical Writer to join the Service Engineering team of a leading global manufacturing and engineering company based in Portsmouth. The role focuses on creating clear, accurate service manuals, maintenance procedures and installation guides for field engineers.

You will structure content in a CCMS, collaborate with engineers and regulatory teams, and ensure documentation meets ISO, cGMP, GDP and quality requirements.

Qualifications

• Degree in Engineering, Life Sciences, Technical Communication, Language Processing, or a minimum of two years' experience in technical writing, technical authoring, engineering documentation or regulated documentation.
• Experience producing technical documentation including service manuals, work instructions, maintenance procedures, installation guides, troubleshooting guides, technical publications or spare parts documentation.
• Knowledge of ISO, cGMP, GDP, EHS, quality systems, design control, product release, document control, audits or regulated manufacturing environments.
• Experience using CCMS platforms, structured authoring tools, document management systems or standardised documentation templates.
• Ability to interpret complex technical information and produce clear, accurate, field-ready documentation.

Responsibilities

• Develop, write and maintain technical service documentation using input from engineers and subject matter experts.
• Produce clear, accurate and user-focused service manuals, maintenance procedures, installation guides, troubleshooting documentation, work instructions, spare parts information and technical records.
• Structure and format technical content using a Component Content Management System (CCMS) and approved authoring tools.
• Publish approved documentation to document management systems, service platforms and internal repositories.
• Ensure all technical documentation complies with ISO, cGMP, GDP, EHS, design control, product release, quality and regulatory requirements.
• Standardise technical documentation to improve consistency, usability, readability and content reuse for global Field Service Engineers.
• Identify documentation gaps, inconsistencies and technical risks, escalating issues where appropriate.
• Support documentation migration projects, ensuring service documentation is accurate, accessible and released on schedule.
• Manage document reviews, approvals, version control, publication and document traceability throughout the documentation lifecycle.
• Collaborate closely with engineering, service, quality and regulatory teams to deliver high-quality technical documentation.

Skills

Technical writing

Education

Engineering degree

Life Sciences degree

Technical Communication degree

Tools

CCMS platforms

Structured authoring tools

Document management systems

Job description

Technical Writer (a1WNz0000022KMTMA2) Portsmouth, England

Salary: GBP30000 - GBP35000 per annum + Subsidized canteen, free parking

Technical Writer | Technical Author | Technical Documentation Specialist | Technical Documentation Engineer

Portsmouth | £30,000–£35,000 per annum | Monday to Friday | 39 Hours per Week | Temporary / Contingency | On-site

Introduction

Acorn by Synergie is recruiting an experienced Technical Writer to join the Service Engineering team of a leading global manufacturing and engineering company based in Portsmouth.

What We Offer

• Monday to Friday working pattern.


• 39 hours per week.


• Temporary / contingency opportunity.


• 34 days' holiday after 12 weeks, including bank holidays.


• Free on-site parking.


• Subsidised on-site canteen.


• Secure and safe working environment.


• Opportunity to work for a globally recognised engineering and manufacturing organisation.

Key Duties

• Develop, write and maintain technical service documentation using input from engineers and subject matter experts.


• Produce clear, accurate and user-focused service manuals, maintenance procedures, installation guides, troubleshooting documentation, work instructions, spare parts information and technical records.


• Structure and format technical content using a Component Content Management System (CCMS) and approved authoring tools.


• Publish approved documentation to document management systems, service platforms and internal repositories.


• Ensure all technical documentation complies with ISO, cGMP, GDP, EHS, design control, product release, quality and regulatory requirements.


• Standardise technical documentation to improve consistency, usability, readability and content reuse for global Field Service Engineers.


• Identify documentation gaps, inconsistencies and technical risks, escalating issues where appropriate.


• Support documentation migration projects, ensuring service documentation is accurate, accessible and released on schedule.


• Manage document reviews, approvals, version control, publication and document traceability throughout the documentation lifecycle.


• Collaborate closely with engineering, service, quality and regulatory teams to deliver high-quality technical documentation.

Requirements

• Degree in Engineering, Life Sciences, Technical Communication, Language Processing, or a minimum of two years' experience in technical writing, technical authoring, engineering documentation or regulated documentation.


• Experience producing technical documentation including service manuals, work instructions, maintenance procedures, installation guides, troubleshooting guides, technical publications or spare parts documentation.


• Knowledge of ISO, cGMP, GDP, EHS, quality systems, design control, product release, document control, audits or regulated manufacturing environments.


• Experience using CCMS platforms, structured authoring tools, document management systems or standardised documentation templates.


• Ability to interpret complex technical information and produce clear, accurate, field-ready documentation.


• Excellent written English with exceptional grammar, structure, clarity and attention to detail.


• Experience maintaining document integrity, version control, revision history and traceability.


• Customer-focused approach with an understanding of how Field Service Engineers use technical documentation during installation, servicing, maintenance, troubleshooting and repair.


• Strong organisational skills with the ability to manage multiple priorities and work independently.


• Experience within life sciences, biotechnology, diagnostics, medical technology, engineering, manufacturing or other regulated industries.


• Experience using CCMS, document management systems and technical authoring software.


• Experience creating or working with technical illustrations, engineering diagrams, screenshots, photographs or graphics to support technical documentation.