Technical Author

Wales & West Utilities Limited; Newport; Hybrid; GBP 54,000 - 62,000; Full time

Benefits offered by this job

Flexible working opportunities

Pension with Aviva

Life Insurance - 14x salary

Annual salary review

Discretionary annual bonus

Wellbeing and inclusion benefits

Job summary

Wales & West Utilities Limited is seeking a skilled Technical Author to join the expanding Technical Operations team. You will create and maintain operational and maintenance documents across IT environments, collaborating with engineers, SMEs and stakeholders to produce clear, accurate content that supports efficient IT service delivery.

This role offers flexible working, a competitive salary, a pension with Aviva, life insurance and other benefits as part of WWU's commitment to wellbeing and

Qualifications

• Degree in Information Technology, Computer Science, or a related field.
• In-depth experience as a Technical Author or in a similar role, producing technical and user focused documentation for IT systems and services.
• Proficiency with collaboration, versioning and documentation tools, including Microsoft 365, SharePoint Online, Git, GitHub, Azure DevOps and Confluence.
• Proven experience in technical writing, with the ability to translate complex technical concepts into clear, concise, and user-friendly documentation

Responsibilities

• Establish and follow content style and usage guidelines. Produce comprehensive and high-quality documentation across systems and platforms.
• Improve documentation through feedback analysis from internal teams and support partners.
• Gather detailed information from technical teams, SMEs and stakeholders to ensure content accuracy.
• Identify and implement process improvements to increase quality and accessibility of technical documentation.

Skills

Technical author

Technical writing

Content guidelines

Education

Degree in IT/CS

Tools

Microsoft 365

SharePoint Online

Git

GitHub

Azure DevOps

Confluence

Job description

We know that reading through job adverts can sometimes be a lot to take in, so to help make things easier, we have added a digital accessibility tool to the top of the page where you can access an audio version of this advert, change the language, font size and colour and some other tools you may find helpful. To access click on ‘Recite me’ at the top of this page. Our dedicated recruitment team are also available to provide any further support.

Who are we?

We are a gas distribution business that services the gas infrastructure across Wales and the south-west of England. We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.

What we’re looking for:

Wales & West Utilities (WWU) is seeking a highly skilled and self-motivated Technical Author within the expanding Technical Operations team. This role will create and maintain operational and maintenance process’ documentation, technical documentation across our environments (Azure, datacentres and end user computing), and establish content style and usage guidelines. You will collaborate with technical teams, subject matter experts, and key stakeholders to produce documentation that supports the operational efficiency and user understanding of our IT solutions.

As part of a newly expanding operations team, this position provides an opportunity to play a key role in ensuring the smooth operation of IT services in a business that provides Critical National Infrastructure (CNI) (NB: This role will be involved with both the Business and CNI environments at WWU). If you are enthusiastic about being able to communicate complex ideas in a simple and elegant way, helping to communicate complex IT challenges and wanting to learn something new every day, this role is an ideal fit.

You’ll be relied on to:

• Establish and follow content style and usage guidelines. Produce comprehensive and high-quality documentation, including processes, system guides, and technical specifications, across a range of systems/platforms, ensuring that all content is accurate, clear, and accessible to the target audience
• Improve documentation through feedback analysis (internal and from support partners), support tickets and interviews.
• Be comfortable working independently to gather detailed information from technical teams, subject matter experts, and business stakeholders, ensuring technical content is accurate and aligns with the needs of the target audience.
• Identify and implement process improvements to increase the quality, efficiency, and accessibility of technical documentation, contributing to ongoing enhancements in documentation standards.

You can read a full job description here .

You’ll need to have:

• Degree in Information Technology, Computer Science, or a related field
• In-depth experience as a Technical Author or in a similar role, producing technical and user focused documentation for IT systems and services.
• Proficiency with collaboration, versioning and documentation tools, including Microsoft 365, SharePoint Online, Git, GitHub, Azure DevOps and Confluence.
• Proven experience in technical writing, with the ability to translate complex technical concepts (across SaaS, client-server, on-premises, cloud-based platforms and local software) into clear, concise, and user-friendly documentation

What you’ll get in return:

• A competitive salary starting at £53,983 rising to £61,703
• Flexible working opportunities
• 25 days annual leave plus bank holidays which can be tailored to celebrations that reflect your beliefs
• Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15%
• 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
• “Choices” flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans
• Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs
• Enhanced pay for parental leave
• Retail discounts and cashback scheme
• Friends & Family Discount for Three Mobile and Broadband
• Colleague recognition including Annual Celebrating Excellence Awards
• Living Wage Accredited Employer
• Award winning employer for ‘Outstanding Contribution to Workplace Health and Wellbeing’ and leading the industry in championing equality, diversity and inclusion
• Annual salary review
• Discretionary annual bonus
• Company Sick Pay
• In-house Occupational Health Team
• Employee Assistance Programme

The way we do things

Our Ambition, Priorities and Values inform everything we do as a business – from our strategic planning to the performance management of our colleagues. Our values underpin everything we do and we are committed to creating a working environment that supports and fosters diversity, inclusion and equity, where all of our colleagues feel valued and supported to contribute to their full potential.

We are focused on creating a culture where it doesn’t matter about gender, race, sexuality or disability; it’s about our colleagues’ skills, the way we do things and how we live our values.