Technical Author

Dexter Talent; Lancashire; Hybrid; GBP 42,000 - 50,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Dexter Talent in Lancashire is seeking a Technical Author to join the product and engineering team on a hybrid basis. You will create and maintain clear documentation for new features and changes across a complex SaaS platform, integrating documentation into the product development lifecycle rather than treating it as an afterthought.

Collaborate with product managers, developers and solution architects to produce API docs, integration guides and release notes, while striving for accessible,

Qualifications

• Professional experience as a Technical Author or Technical Writer creating documentation for SaaS or complex enterprise software.
• Experience independently researching and documenting new or changing software functionality.
• Strong technical writing skills and be able to turn complex information into clear, user-focused content for both technical and non-technical audiences
• Experience working within Agile development environments.
• Experience with topic-based or structured authoring.
• Proficiency with professional documentation or help-authoring tools.
• Experience documenting APIs and integrations.
• Familiarity with Jira as part of a documentation workflow.
• Experience with platforms such as ClickHelp, MadCap Flare, Paligo or Document360.
• Working knowledge of HTML and CSS.

Responsibilities

• Creating and maintaining user-facing documentation for new features, enhancements and product changes
• Developing technical documentation including API docs, integration guides, configuration documentation and release information
• Working directly with product managers, developers and solution architects to gather, clarify and validate information
• Ensuring documentation is ready to support product releases and aligned to the established documentation framework
• Participating in documentation reviews, product walkthroughs and stakeholder workshops
• Contributing to continuous improvement of documentation standards, processes and tooling
• Identifying opportunities to improve accessibility and usability of documentation across the business

Skills

Technical writing

SaaS documentation

Agile experience

Audience-focused content

Tools

ClickHelp

MadCap Flare

Paligo

Document360

HTML & CSS

Jira

Job description

Technical Author | Lancashire (Hybrid) | Up to £50,000

A fantastic client of ours is looking for a Technical Author to join their product and engineering team. You'll be responsible for creating and maintaining clear, accurate documentation for new and changing functionality across a complex software platform working embedded within the product development lifecycle rather than as an afterthought.

What you'll be doing:

• Creating and maintaining user-facing documentation for new features, enhancements and product changes
• Developing technical documentation including API docs, integration guides, configuration documentation and release information
• Working directly with product managers, developers and solution architects to gather, clarify and validate information
• Ensuring documentation is ready to support product releases and aligned to the established documentation framework
• Participating in documentation reviews, product walkthroughs and stakeholder workshops
• Contributing to continuous improvement of documentation standards, processes and tooling
• Identifying opportunities to improve accessibility and usability of documentation across the business

You’ll need:

• Professional experience as a Technical Author or Technical Writer creating documentation for SaaS or complex enterprise software
• Experience independently researching and documenting new or changing software functionality
• Strong technical writing skills and be able to turn complex information into clear, user-focused content for both technical and non-technical audiences
• Experience working within Agile development environments
• Experience with topic-based or structured authoring
• Proficiency with professional documentation or help-authoring tools
• Experience documenting APIs and integrations
• Familiarity with Jira as part of a documentation workflow
• Experience with platforms such as ClickHelp, MadCap Flare, Paligo or Document360
• Working knowledge of HTML and CSS

What's on offer:

Up to £50,000 depending on experience, hybrid working with flexibility after onboarding and a role where documentation is genuinely valued as part of the product development process.