Technical Assurance Lead – Military Deafness

Keoghs; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

25 days holiday per year

Pension

Health & wellbeing support

Employee resource groups

Cycle to work

Discounts & perks

Season Ticket Loan

Gym benefits

Job summary

Keoghs in Birmingham is seeking a Technical Assurance Lead to support technical excellence in Legacy by conducting audits, giving feedback, and mentoring file handling teams.

You will identify trends, training needs, and practical actions, prepare formal reports, and work with Technical Directors to raise standards across NIHL claims with a strong focus on accuracy and fairness.

Qualifications

• Experience auditing NIHL claims and file handling.
• Strong report writing and trend analysis skills.
• Excellent communication and ability to train others.

Responsibilities

• Conduct technical audits of NIHL claims workflow.
• Provide feedback and mentoring to file handling teams.
• Prepare written audit reports with actionable recommendations.
• Identify risks and areas for improvement.

Skills

NIHL claims understanding

Caseload management

Clear communication

Report writing

Attention to detail

Managing under pressure

Self-organisation

IT literacy

Job description

Application Deadline: 13 November 2026

Department: Legal

Location: Birmingham

Description

The purpose of the Technical Assurance Lead is to support the delivery of technical excellence in Legacy by undertaking technical audit, providing constructive feedback and mentoring to the file handling teams, identifying trends and training needs and supporting the technical development of our Legacy Lawyers.

The auditor will do that by undertaking audits within the unit in order to:

• Assess file handling performance against, and in line with, internal technical standards.
• Identifying recommended actions for the current file handling team and delivering constructive feedback to the teams to develop their technical skills.
• Assist in bespoke file audits upon request of the unit Technical Directors and/or Business Unit Directors
• Giving feeding arising from client contractual Service Level Agreement (SLA) audits (undertaken by others)
• Identify and assess areas of financial leakage or other risks for the business
• Identify and communicate (orally and in written report format) clear and constructive feedback and recommendations for remedial actions arising from your audit
• Prepare timely (oral and written) reports to Technical Director/Operations Director on the audit findings of individual, teams and unit performance along with recommendations within a clear and appropriate action plan to enhance the technical ability of the team and/or remedial action required
• Contribute to the continual development and improvement of Legacy’s technical performance levels by
  • Identifying common trends within audit findings
  • Recommending and where appropriate contributing to training and upskilling of individuals
  • Providing constructive feedback and mentoring to individuals or teams
  • Identifying quality issues and providing technical input into the incident reporting process

Key Responsibilities

Generic

• Familiarity with client guidelines and required service level agreements
• To ensure compliance with client SLA’s
• Attention to detail
• Identification of incorrect actions taken on files
• Trend analysis
• Writing reports

Technical

• Reviewing documents and assessment of evidence in Military Deafness NIHL Claims
• Identification and assessment of strategy in Military Deafness Claims
• Identification and assessment of required investigative actions
• Reserving of NIHL Claims – to include Ogden

Skills, Knowledge & Expertise

• Has an understanding of NIHL Claims (Military deafness claims specifically is not essential)
• Has experience of running a NIHL caseload
• Clear and effective communicator
• Ability to write reports
• Ability to work under pressure and to target
• Ability to self-organise and self-prioritise
• Ability to maintain concentration and pay attention to detail
• Ability to remain calm under pressure
• Ability to remain fair and objective at all times
• Good level of IT skills

In order to support the delivery of technical excellence in Legacy, the ability to provide constructive feedback and engage in effective communication with sensitivity is absolutely key. Excellent soft skills are required to ensure the teams see the process as a development opportunity.

Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK. Due to the national security requirements of this position, candidates must hold British Citizenship to be eligible to apply.

Job Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years' service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*After successfully completing probation