Technical Assurance Lead – NIHL Claims Audit & Mentoring

Davies; Bolton; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday

Healthcare Cash Plan

Wellbeing support program

Death In Service

Pension contribution 5% Employee / 3%

Employee Resource Groups

Employee Volunteering Programme

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Discount sites

Merlin Attractions discounts

Retail discounts

Job summary

Davies seeks a Technical Assurance Lead for Military Deafness in Bolton to support technical excellence within Legacy. The role audits file handling, mentors teams, and identifies trends to aid technical development of Legacy Lawyers.

You will audit against internal standards, provide clear feedback and action plans, compile timely reports to the Technical Director, and help train staff while ensuring SLA compliance and risk controls.

Qualifications

• Understanding of NIHL Claims preferred
• Experience managing NIHL caseload
• Strong written and verbal communication
• Ability to write clear, concise reports
• Ability to work under pressure and meet targets
• Self-organisation and prioritisation skills
• Attention to detail and concentration
• Maintains composure under pressure
• Remain fair and objective at all times
• Good IT skills and software proficiency

Responsibilities

• Audit file handling against internal technical standards
• Provide constructive feedback and mentoring to teams
• Identify trends and training needs from audits
• Assist in bespoke audits at request of Technical Directors/Business Unit Directors
• Highlight financial leakage or risks and propose remedial actions
• Prepare timely written reports with action plans for improvement
• Contribute to training and upskilling from audit findings
• Monitor and report on unit performance and trends

Skills

NIHL claims knowledge

NIHL caseload

Clear communication

Report writing

Work under pressure

Self-organisation

Attention to detail

Calm under pressure

Fair and objective

IT skills

Job description

Davies seeks a Technical Assurance Lead for Military Deafness in Bolton to support technical excellence within Legacy. The role audits file handling, mentors teams, and identifies trends to aid technical development of Legacy Lawyers.

You will audit against internal standards, provide clear feedback and action plans, compile timely reports to the Technical Director, and help train staff while ensuring SLA compliance and risk controls.