Technical Assistant

Serve Talent; Shipdham; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Pension Scheme

Death in Service

Enhanced annual leave

Job summary

Falcon Group in Shipdham, Norfolk, is seeking a full-time Technical Assistant to join the Technical Department and support crane hire and sales operations. You will produce technical drawings, loadings and build sheets while maintaining databases and document control, ensuring accuracy and timely responses to queries.

The role offers comprehensive training, a clear path to expand responsibilities, and a structured environment with regular collaboration with the Associate Technical Director and

Qualifications

• Proven experience in a technical, engineering, construction or similarly detailed role.
• Experience using Autodesk 2D/3D CAD.
• Good knowledge of Microsoft Excel, Word and SharePoint.
• Excellent attention to detail and accuracy.

Responsibilities

• Produce technical drawings, foundation loadings, crane configurations and build sheets.
• Maintain technical databases and document control systems.
• Respond to technical queries and liaise with crane manufacturers.
• Complete technical checks on colleagues' work.

Skills

Autodesk 2D/3D CAD

Microsoft Excel

Microsoft Word

SharePoint

Attention to detail

Organisational skills

Time management

Communication skills

Teamwork

Initiative

Problem solving

Job description

Job Title: Technical Assistant

Job Type: Full-Time, Permanent

Location: Shipdham, Norfolk

Working Hours: Monday to Friday - 8:00am to 5:00pm, with an unpaid lunch break of half an hour.

Salary: £29,000.00 to £33,000.00 per annum, to be discussed on application.

Benefits:

• Pension Scheme
• Death in Service
• Enhanced annual leave based on service (first increase of one day after 2 years)

About the Company:

Within the Falcon Group is Falcon Tower Crane Services, the largest tower crane supplier in the UK and one of the largest in the world with just under 450 tower cranes nationwide. Falcon Power Generation operates 400 generators nationwide, along with Falcon Freight who operate a fleet of 40 HGV vehicles supporting artic and rigid HIAB cranes.

We are looking for a full-time Technical Assistant to join our Technical Department at Shipdham, Norfolk.

Comprehensive training and continual support will be provided. The role will evolve over time as you become established, with opportunities to expand your technical knowledge, responsibilities and skills.

The Role:

Working closely with the Associate Technical Director and the wider Technical Department, you will provide technical and administrative support across Falcon's crane hire and sales operations.

You will be responsible for producing technical drawings, foundation loadings, crane configurations and build sheets, as well as maintaining technical databases and document control systems. The role will also involve responding to technical queries from customers and Falcon departments, liaising with crane manufacturers and completing technical checks on colleagues' work.

A key requirement of the role is strong technical and IT knowledge, including experience with Autodesk 2D/3D CAD, Microsoft Excel, Word and SharePoint, together with excellent attention to detail and the ability to manage multiple priorities.

What We're Looking For:

Essential Experience & Qualifications:

• Proven experience in a technical, engineering, construction or similarly detailed role.
• Experience using Autodesk 2D/3D CAD.
• Good knowledge of Microsoft Excel, Word and SharePoint.
• Excellent attention to detail and accuracy.
• Excellent organisational and time management skills.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and deadlines.
• Ability to work independently and as part of a team.
• Proactive approach with the ability to use initiative and solve problems.

Desirable:

• Experience within the tower crane, lifting, construction or engineering industry.
• Knowledge of crane configurations, foundation loadings or technical drawings.
• Understanding of Temporary Works procedures and management.
• Experience with technical databases or document control.
• Experience using plant or vehicle tracking systems.

Key Skills & Personal Attributes:

• Highly organised and methodical.
• Excellent attention to detail.
• Strong technical and data management skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively and independently.
• Proactive approach with a willingness to take ownership.
• Strong problem-solving abilities.
• Ability to work effectively under pressure and meet deadlines.
• Positive attitude and strong work ethic.
• Desire to learn and continually develop technical knowledge.
• A ha