Technical Assistant

wagamama; Greater London; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Monthly food allowance

Private healthcare

Discounts across retail and hospitality

Family-friendly pay for parental leave

Job summary

A popular restaurant chain in Greater London is seeking a Technical Assistant to support food technical managers on food safety, quality, and sustainability. The role involves managing supply chain complaints, conducting testing, and maintaining compliance data. Ideal candidates should have a degree in food science or nutrition and at least a year of industry experience. The position offers a hybrid work environment with benefits such as a monthly food allowance and private healthcare.

Qualifications

• Minimum one year in a technical assistant role in the industry.
• Competence in ingredient specifications and legal compliance required.
• HACCP level 2 minimum.

Responsibilities

• Support food technical team with daily tasks.
• Manage supply chain complaints and prepare reports.
• Conduct surveillance testing and manage sample requests.

Skills

Communication

Interpersonal skills

Excel

Data management

Organizational skills

Education

Degree in food science and nutrition or related discipline

Tools

Digital information management platforms

Job description

london 📍 | hybrid 3 days a week at london hq| 30,000 - 32,000 salary + 10% bonus |

at wagamama, food is life 🥢 and we’re here to make every bite count. with over 165 restaurants across the UK (and growing fast) we’ve been dishing up vibrant, fresh asian inspired flavours since ‘92. it’s all about good food, good vibes, and good company 🍜🔥

were looking for a technical assistant to join us on our journey 🌱 ready to dive in and stir things up?

what we need

a technical assistant to manage the co-ordination + completion of activities in relation to supporting food technical managers on food safety + quality + integrity + sustainability + allergen + nutrition control

what you'll do

• support food technical team with daily tasks
• manage supply chain complaints - prepare reports, communicate with suppliers, follow up corrective action, complete closing out process
• support food technical team with daily administration and maintenance of all technical and compliance related data
• surveillance testing, liaison with laboratories, managing sample requests for lab testing
• assessing product specifications and raw material information to determine correct + accurate information, updating as required
• represent and promote technical integrity
• complete new lines process across the brands
• complete and collate accurate technical compliance reports
• support with allergen and nutritional data verification

what you'll need

• a degree qualification in food science and nutrition or related discipline - preferred
• minimum one year in technical assistant role in the industry
• competence and good knowledge of ingredient specifications and legal compliance
• haccp level 2 minimum
• knowledge + understanding of food safety gfsi accreditation standards scheme
• sound knowledge + understanding of allergen management + nutritional regulations
• awareness of industry’s sustainability and welfare standards
• experience of working with horizon scanning + finn + rasff
• experience of working with digital information management platforms
• good communicator with strong interpersonal skills
• strong it skills, specifically excel + databases
• strong organisational skills + planning + prioritising + self-motivating + team player

what’s in it for you

• come as you are culture, with modern offices, fresh fruit and soft drinks
• £200 monthly wagamama food allowance — enjoy all your favourite dishes on us!
• private healthcare for family
• + further discounts across retail, hospitality & leisure — perks that make life sweeter
• Supporting you every step of the way! family-friendly pay: 26 weeks full pay + 13 weeks half pay for expectant or adopting parents