general manager

wagamama; Swansea; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Annual bonus up to £8,000

Meals on shift

50% off for friends and family

Private medical insurance

Earned pay access

Pension scheme

Holiday

Training

Cycle to work

Discounts

Long service awards

Job summary

Wagamama in Swansea is seeking a General Manager to be the beating heart of the restaurant. You’ll lead with kindness, set the tone, and shape the culture through strong leadership and guest-centric service.

In this full-time role, you’ll coach and grow a busy team, keep operations running smoothly under pressure, and continuously improve how we serve memorable experiences to our guests.

Qualifications

• Experience as a general manager or restaurant manager.
• Strong leadership and communication skills.
• Proven ability to coach and develop teams.
• Ability to stay calm under pressure in a busy service environment.
• Kaizen mindset with focus on continuous improvement.

Responsibilities

• Lead restaurant team and foster a safe, inclusive culture.
• Deliver unforgettable guest experiences and maintain consistency.
• Coach, grow and celebrate your team.
• Stay calm and keep operations smooth during peak times.

Skills

People leadership

Guest experience

Coaching teams

Calm under pressure

Kaizen mindset

Job description

general manager |full time

at wagamama, food is life.

we care about where it comes from, how it’s made, and the people who make it happen. as general manager, you’ll be the beating heart of your restaurant. your vibe sets the tone. your energy brings the buzz. your leadership shapes the culture

what you'll be doing |

• creating a place where your team feels safe, seen, and proud to show up
• turning first-timers into regulars with unforgettable guest experiences
• coaching, growing and celebrating your team
• staying calm under pressure and keeping everything running smoothly, even when things get spicy
• thinking with a kaizen mindset, and constantly spotting the little ways we can do things better, then making them happen

you’ll love this role if you...

• lead with kindness, but know how to make impact
• believe great food brings people together
• care just as much about your team as your p+l
• want to grow a team, not just manage one
• love the rhythm of a busy service + keep everything upbeat even when it’s full-on

wok’s in it for you |

• a culture that backs your growth, wellbeing and individuality
• up to £8,000 annual bonus
• £200 a month to spend at wagamama outside of work
• 50% off for friends + family
• free meals on shift
• private medical insurance
• early access to earned pay with wagesstream
• industry leading family friendly policies
• 30% off at our group brands (brunning & price pubs, barburrito + more)

in addition to this, we offer benefits such as:

• pension scheme
• holiday
• training
• cycle to work scheme
• retail + leisure discounts
• discounted gym memberships
• long service awards

we’re proud to be a disability confident employer. no matter where you’re from or who you are, you’ve got a seat at our bench