Operations Training Manager

wagamama

England

On-site

GBP 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

£200 monthly food allowance

Discounts across retail, hospitality & leisure

26 weeks full pay + 13 weeks half pay for new parents

Modern offices with fresh fruit and soft drinks

Job summary

A fast-growing restaurant chain in the UK, is looking for an Operations Training Manager to lead training initiatives and enhance operational excellence across their teams. The role entails developing training solutions, collaborating with leadership, and fostering a culture of continuous improvement. Ideal candidates will possess strong team leadership abilities, analytical skills, and experience in project management. Enjoy competitive compensation, a monthly food allowance, and family-friendly pay policies.

Qualifications

Ability to work in true partnership through appropriate support, guidance, and collaboration.
Ability to build relationships and influence across all levels of the business.
Root cause analysis skills for operational challenges.

Responsibilities

Lead the operations training team to drive operational excellence.
Develop capability in both front of house and back of house teams.
Monitor and share key operational metrics.
Partner with learning and development teams to enhance training.

Skills

Team leadership skills

Project management skills

Analytical

Agility and flexibility

Analytical

Job description

Direct message the job poster from wagamama

london 📍 | field based | competitive salary + 20% bonus |

at wagamama, food is life 🥢 and we’re here to make every bite count. with over 165 restaurants across the UK (and growing fast) we’ve been dishing up vibrant, fresh asian inspired flavours since ‘92. it’s all about good food, good vibes, and good company 🍜🔥

we’re looking for a operations training manager to join us on our journey 🌱 ready to dive in and stir things up?

Purpose

to lead the operations training team to drive operational excellence by developing capability in both our front of house + back of house restaurant teams through regular learning, coaching interventions + visits. by raising capability we will ensure our restaurants can deliver operational excellence and a brilliant people experience

in partnership with the learning + development team, ensure operational teams are equipped with the right knowledge skills + behaviours to deliver brilliant operational training

Key Accountabilities

analyse, review + listen to the wider business operational challenges in order to regularly review learning needs across the business and support in developing training solutions + tools that drive business results
work with ops leadership and/or hq departments to recommend and implement operational training improvements that increase speed, consistency, people experience and profitability
partner with central ops to embed new ways of working into learning + development, ensuring managers and leaders are equipped with the right tools and frameworks to run restaurants brilliantly
monitor + share where appropriate key operational metrics to stay in tune with trends and opportunities across the guest and people experience
partner the central operations team and leadership by being the learning + development sme to create training plans for new projects, initiatives or transformational change
partner with the learning + development and the people business partnering team to drive standards in our national centres of brilliances ensuring they are following best practise + role modelling operational excellence across wagamama
work in partnership with the wider learning + development team and kaizen culture lead to ensure all operational facing learning tools, processes + materials across the business are fit for purpose, on brand + industry leading achieving the target metrics/kpi
influence + partner the people team + wider business to provide learning material that deliver operational excellence for all our restaurants. work with central ops to cascade and embed

Skills + Behaviours

provide the framework + coaching to nsos + transformational refurbs to have a brand leading people experience. guide leaders so new hires receive a brilliant new starter experience + are equipped with the knowledge skills and behaviours to succeed in their new role and/or restaurant
lead + develop the operational training team to ensure talent is engaged, capable and nurtured so there is a clear succession plan for the team to be able to nourish + flourish
apply a lessons-learned approach to continuously improve how we land change, capturing insights and sharing best practice across the people team

Requirements

an ability to work in true partnership through appropriate support, guidance, challenge, collaboration and co-creation
team leadership skills | can inspire, grow and develop their team as well as inspire their peers and colleagues to work in partnership with them
basic project management skills
agility + flexibility to adapt to new technologies, evolving guest expectations, and shifting business priorities
root cause analysis and designing practical training solutions for operational challenges
ability to build relationships + influence across all levels of the business
analytical | able to use data to inform on-going operational training methodology + approac

What's in it for you

come as you are culture, with modern offices, fresh fruit and soft drinks
£200 monthly wagamama food allowance — enjoy all your favourite dishes on us!
+ further discounts across retail, hospitality & leisure — perks that make life sweeter
Supporting you every step of the way! family-friendly pay: 26 weeks full pay + 13 weeks half pay for expectant or adopting parents

Seniority level