Technical Applications Analyst

83zero; Windsor; On-site; GBP 38,000 - 60,000; Full time

Job summary

83zero is seeking an Applications & Integration Analyst to support and improve our critical business systems. You will work with developers and stakeholders to understand requirements, assist releases and ensure integrations remain reliable and well connected.

You will handle CRM and other applications, develop and troubleshoot integrations, and use SQL and JSON to diagnose issues. The role suits someone with 2–4 years in technical roles and a degree in a relevant field.

Qualifications

• Approximately 2–4 years of commercial technology experience.
• Degree in Computer Science, Software Engineering or similar.
• Experience supporting or improving a CRM or other business-critical app.
• Strong knowledge of APIs, REST, SQL and JSON.
• Experience with Agile development environments.
• Good communication with technical and non-technical stakeholders.

Responsibilities

• Support and improve CRM and connected systems.
• Develop, maintain and troubleshoot integrations.
• Assist API-based integrations and data exchange.
• Collaborate with developers to deliver enhancements.
• Gather and document technical and business requirements.
• Coordinate user acceptance testing.
• Assist with releases and post-release checks.
• Use SQL to investigate data and support reporting.
• Document systems, integrations, changes and releases.

Skills

CRM experience

APIs

SQL

JSON

Agile

REST APIs

Education

BSc in Computer Science

Tools

CRM software

API integrations

Job description

We are looking for a technically minded Applications & Integration Analyst to support, improve and develop our business critical applications and connected systems. This role would suit someone with approximately 2 to 4 years of commercial technology experience who enjoys working across applications, integrations and software delivery. You will work closely with developers and business stakeholders to understand requirements, support releases and help ensure systems are reliable, well connected and continually improving.

Key Responsibilities:

• Support and improve CRM and other business-critical applications.
• Work across connected systems, helping to develop, maintain and troubleshoot integrations.
• Support API-based integrations and the exchange of data between applications.
• Work directly with developers to investigate issues and deliver system enhancements.
• Gather and document technical and business requirements.
• Help translate business needs into clear requirements for development teams.
• Coordinate and support user acceptance testing.
• Assist with application releases, deployments and post-release checks.
• Use SQL to investigate data, resolve issues and support reporting requirements.
• Work with JSON payloads and API responses to diagnose integration problems.
• Identify opportunities to improve application performance, usability and business processes.
• Maintain clear documentation covering systems, integrations, changes and releases.

Skills and Experience:

• Approximately 2 to 4 years of commercial experience within a technology-focused role.
• A degree in Computer Science, Software Engineering or a similar technical subject.
• Experience supporting, configuring or improving a CRM or another business-critical application.
• Good understanding of systems integration, particularly APIs and connected applications.
• Working knowledge of SQL and JSON.
• React experience would be beneficial.
• Experience working directly with software developers or technical delivery teams.
• Some experience gathering requirements and supporting UAT, releases and application improvements.
• Strong analytical and problem-solving skills.
• Clear communication skills and the ability to work effectively with both technical and non-technical stakeholders.
• Experience working within an application support, business systems, technical analyst or software delivery environment.
• Understanding of REST APIs, authentication methods and common integration patterns.
• Experience using ticketing, development or project management tools.
• Exposure to Agile software development or structured release processes.
• Experience supporting cloud-based or SaaS applications.