Technical Advisor - Fixings, Roofing & Cladding

William Henry Associates; South Yorkshire; On-site; GBP 36,000 - 55,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Job summary

William Henry Associates in Leeds is seeking an experienced Technical Advisor to provide technical support across fixtures and fixings, roofing, cladding and rainscreen applications. You will work with Customer Services, Sales and Specification teams, delivering clear guidance and practical solutions.

You will handle technical queries, assist with testing, training, documentation and ongoing development of the technical function, while visiting sites and liaising with stakeholders as required.

Qualifications

• Technical experience with fasteners, fixings, roofing or cladding in construction.
• Ability to commute to the Leeds office five days per week.
• Ability to interpret technical information and communicate solutions to a wide range of stakeholders.
• Understanding of CAD software is advantageous.

Responsibilities

• Respond to incoming technical queries by telephone and email with clear, practical advice.
• Provide technical support to Customer Services, External Sales and Specification teams.
• Support regional and field-based teams with technical queries and product applications.
• Manage technical requests through the internal portal and ensure timely progress.
• Deliver customer training sessions and product demonstrations where appropriate.
• Assist with product testing and reporting across relevant product ranges.
• Investigate product complaints, including site visits where required.
• Support colleagues across the wider technical team during absences.

Skills

Fasteners

Fixings

Roofing

Cladding

Technical support

Education

Technical qualifications or practical experience

Tools

CAD software

Job description

William Henry Associates in Leeds is seeking an experienced Technical Advisor to provide technical support across fixtures and fixings, roofing, cladding and rainscreen applications. You will work with Customer Services, Sales and Specification teams, delivering clear guidance and practical solutions.

You will handle technical queries, assist with testing, training, documentation and ongoing development of the technical function, while visiting sites and liaising with stakeholders as required.