Technical Administrator | Homebased

VIVO Defence Services; West Midlands; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Life assurance policy

6% employer matched pension

Excellent career progression

Job summary

VIVO Defence Services is seeking an RFCA Technical Administrator to support the operations team from a home-based UK location within the West Midlands. You will deliver essential administrative and technical support on RFCA contracts and liaise with RFCA regional staff to ensure smooth delivery.

The role emphasizes CAFM data management, reporting and compliance, with collaboration across supply chain partners, audit support, and the creation of quotes for billable works.

Qualifications

• This role requires a strong background in facilities management or repairs and maintenance administration.
• Experience using CAFM systems such as Maximo and proficiency with Microsoft Office Suite are essential.
• Advanced Excel skills and ability to manage reporting, financial data and compliance information.

Responsibilities

• Coordinate access requirements to ensure statutory compliance is maintained.
• Update and manage the CAFM system to guarantee data accuracy and progress tasks from initiation to closure.
• Serve as a key point of contact for RFCA regional staff and prepare detailed reports.
• Support audit and assurance activities and collaborate with supply chain partners for timely service delivery.
• Assist with billable works by creating quotes and maintaining documentation; support Helpdesk as required.
• Identify remedial actions and elevate to relevant stakeholders; promote efficiency, quality and customer service.

Skills

Stakeholder engagement

Attention to detail

Organizational skills

Reporting

Financial management

Compliance information

Tools

Maximo

Microsoft Office

Excel

Job description

Who We Are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

Job Req ID: 311927

Posting Start Date: 28 Aug 2026

Location: Home Based, West Midlands, GB, BH1

Contract Type: Full Time

What We Do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location

Homebased

Contract

Fulltime, permanent

Salary

£30,000

About The Role

As the RFCA Technical Administrator, you will play a central role in our operational delivery team, providing essential administrative and technical support to the VIVO team. Embedded within the RFCA customer site, you will build strong relationships, resolve queries, and ensure the seamless delivery of our contracts. This is a dynamic, customer-focused role where your efforts will directly impact the success of our services.

Your responsibilities will include coordinating access requirements to ensure statutory compliance is maintained, managing and updating the CAFM system to guarantee data accuracy, and progressing tasks from initiation to closure. You will be a key point of contact for RFCA regional staff, offering exceptional support while preparing detailed reports and supporting audit and assurance activities.

In this role, you will collaborate with supply chain partners to ensure timely service delivery, oversee financial transactions, and assist with billable works by creating quotes and maintaining accurate documentation. You will also support the Helpdesk when required and identify and elevate remedial actions to relevant stakeholders.

Delivering excellent customer service will be central to your role, alongside promoting efficiency, compliance, and quality throughout all operations. Your contributions will ensure our contracts are delivered successfully, meeting and exceeding key performance indicators.

What We’re Looking For

We are seeking a candidate with a strong background in either facilities management or repairs and maintenance administration. Experience with CAFM systems, such as Maximo, and proficiency in Microsoft Office Suite are essential, as well as advanced Excel skills. You should excel in stakeholder engagement, have an eye for detail, and demonstrate strong organizational skills to handle reporting, financial management, and compliance information effectively.

This role requires a proactive and adaptable individual who can thrive in a fast-paced environment.

Why Join Us?

This is an exciting opportunity to work in a collaborative environment where innovation, quality, and customer focus are paramount. You will have the chance to work closely with our RFCA customer and make a meaningful impact in a role that offers variety, challenge, and opportunities for professional growth.

We offer

• 25 days annual leave plus bank holidays
• Life assurance policy
• 6% employer matched pension contribution
• Excellent career progression opportunities

Additional Information

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.