Technical Administrator | Homebased

VIVO Defence; West Midlands; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Life assurance policy

6% employer matched pension

Excellent career progression

Job summary

VIVO Defence Services is seeking a technically skilled RFCA Technical Administrator to support operational delivery from a homebased site in the UK. You will build strong relationships with the RFCA customer and ensure seamless contract delivery across finance, reporting, and compliance functions.

The role requires CAFM experience (Maximo), advanced Excel, and proficient Microsoft Office usage, with a proactive approach to data accuracy and service excellence.

Qualifications

• Experience with CAFM systems (Maximo) and Microsoft Office Suite.
• Advanced Excel skills and data reporting abilities.
• Strong stakeholder engagement and organizational skills.

Responsibilities

• Coordinate access requirements to maintain statutory compliance.
• Manage and update the CAFM system to ensure data accuracy.
• Progress tasks from initiation to closure and report on status.
• Be the main point of contact for RFCA staff and provide responsive support.
• Prepare detailed reports and assist with audit and assurance activities.
• Collaborate with supply chain partners to ensure timely service delivery.
• Oversee financial transactions and assist with billable works by creating quotes.
• Support Helpdesk when required and identify escalation actions.
• Promote efficiency, quality, and compliance across operations.

Skills

Stakeholder engagement

Reporting

Organizational skills

Attention to detail

Tools

Maximo

Microsoft Office Suite

Excel

Job description

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location:

Homebased

Contract:

Fulltime, permanent

Salary:

£30,000

Are you ready to take on a pivotal role in operational excellence? Join us and become a key player in delivering outstanding service to our RFCA customer!

About the Role

As the RFCA Technical Administrator, you will play a central role in our operational delivery team, providing essential administrative and technical support to the VIVO team. Embedded within the RFCA customer site, you will build strong relationships, resolve queries, and ensure the seamless delivery of our contracts. This is a dynamic, customer-focused role where your efforts will directly impact the success of our services.

Your responsibilities will include coordinating access requirements to ensure statutory compliance is maintained, managing and updating the CAFM system to guarantee data accuracy, and progressing tasks from initiation to closure. You will be a key point of contact for RFCA regional staff, offering exceptional support while preparing detailed reports and supporting audit and assurance activities.

In this role, you will collaborate with supply chain partners to ensure timely service delivery, oversee financial transactions, and assist with billable works by creating quotes and maintaining accurate documentation. You will also support the Helpdesk when required and identify and escalation remedial actions to relevant stakeholders.

Delivering excellent customer service will be central to your role, alongside promoting efficiency, compliance, and quality throughout all operations. Your contributions will ensure our contracts are delivered successfully, meeting and exceeding key performance indicators.

What We're Looking For

We are seeking a candidate with a strong background in either facilities management or repairs and maintenance administration. Experience with CAFM systems, such as Maximo, and proficiency in Microsoft Office Suite are essential, as well as advanced Excel skills. You should excel in stakeholder engagement, have an eye for detail, and demonstrate strong organizational skills to handle reporting, financial management, and compliance information effectively.

This role requires a proactive and adaptable individual who can thrive in a fast-paced environment.

Why Join Us?

This is an exciting opportunity to work in a collaborative environment where innovation, quality, and customer focus are paramount. You will have the chance to work closely with our RFCA customer and make a meaningful impact in a role that offers variety, challenge, and opportunities for professional growth.

We offer:

• 25 days annual leave plus bank holidays
• Life assurance policy
• 6% employer matched pension contribution
• Excellent career progression opportunities

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.