Administrator | Credenhill

Serco Canada Inc; United Kingdom; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

VIVO Defence Services, a joint venture between Serco and EQUANS, is hiring an Administrator to join the site operations team in Credenhill. The role involves general administration, archiving, reporting, and helping manage day-to-day site tasks.

You’ll work with the Operations and Site Manager, support meetings, and ensure accurate records while providing reliable customer service in a Defence environment.

Qualifications

• Previous experience in an administrative role.
• Good IT skills and confidence using Microsoft Office, especially Excel and Word.
• Experience with Maximo would be advantageous and training is available.
• Willingness to learn and undertake training is important.
• Proactive, dependable and able to work independently with strong attention to detail.

Responsibilities

• Archive and file electronic and hard-copy records in line with processes.
• Provide general administrative support across the site.
• Prepare and maintain reports, update systems, and assist management daily.
• Support meetings: arrange facilities, coordinate access, record attendance, and maintain action logs.
• Maintain data accuracy and respond to customer queries and complaints.
• Liaise with Defence Infrastructure Organisation, customers and supply chain partners.

Skills

Admin experience

IT skills

Excel

Word

Maximo

Tools

Maximo

Microsoft Office

Job description

Select how often (in days) to receive an alert:

Herefordshire, Herefordshire, GB, HR4 7BZ

Contract Type: Full Time

Job Advertisement:

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract: Full Time, Permanent Location: Credenhill, HR4 7BZ Working Hours: 40 hours per week, Monday to Friday, 8:00am–4:30pm

Make a Difference Behind the Scenes

Are you an organised, proactive administrator who enjoys keeping things running smoothly? Do you have a keen eye for detail, strong IT skills and the confidence to work with a wide range of people?

VIVO is looking for a motivated Administrator to join our small, close‑knit operational team. As the only dedicated Administrator within a team of three, working alongside an Operations Manager and Site Manager, this is a fantastic opportunity to become a key part of the team and make a real impact on the day‑to‑day running of the site.

A Varied Role with Real Responsibility

This is an all‑round administration role where no two days will necessarily be the same. You’ll provide essential support across the team, helping to keep information accurate, records organised and operations running efficiently.

A key part of the role will be archiving and filing, ensuring both electronic and hard‑copy records are maintained accurately and in line with VIVO processes. You’ll also provide general administrative support across the site, prepare and maintain reports, update systems and assist the management team with a range of day‑to‑day tasks.

You’ll also play an important role in supporting meetings, including arranging suitable facilities, coordinating access where required, recording attendance and taking accurate minutes and maintaining action logs.

The role will involve working with systems including Microsoft Excel, Word and potentially Maximo, with training available where required. You’ll help maintain accurate data and records, support the helpdesk with information requests and assist with customer queries and complaints.

As the sole Administrator within the team, this role is ideal for someone who enjoys variety and takes pride in being the person colleagues can rely on. You’ll need to be organised, approachable and able to manage competing priorities while maintaining a high standard of accuracy.

You’ll work closely with the Operations Manager, Site Manager and wider VIVO team, as well as Defence Infrastructure Organisation representatives, customers and supply chain partners. Strong communication skills and the confidence to build positive working relationships are essential.

What We’re Looking For

We’re looking for someone with an previous experience in an administrative role, alongside good IT skills and confidence using Microsoft Office, particularly Excel and Word.

Experience using Maximo would be advantageous, as would formal Microsoft Office training or an Office Health & Safety qualification. However, a willingness to learn and undertake training is equally important.

Above all, we’re looking for someone who is proactive, dependable and able to work independently. The successful candidate will have excellent attention to detail, strong organisational skills and a positive, can‑do attitude.

Why Join VIVO?

This is a great opportunity to join a supportive operational team in a role that genuinely matters. As the team's dedicated Administrator, you’ll have the opportunity to take ownership of your area, build strong relationships and become an integral part of the site’s success.

If you’re an organised all‑rounder who enjoys being at the heart of a busy team and wants a role where your contribution is genuinely valued, we’d love to hear from you.

Join VIVO and help us keep the Defence estate running smoothly.

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.