Technical Administrator | Homebased

Serco Canada Inc; United Kingdom; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Life assurance policy

6% employer matched pension

Job summary

VIVO Defence Services, a joint venture between Serco and EQUANS, is seeking an RFCA Technical Administrator to provide essential administrative and technical support on-site embedded with the RFCA customer base, delivering accurate data and reports.

You will coordinate access, manage CAFM (Maximo), and collaborate with supply chain partners to ensure timely service delivery while maintaining compliance and quality across contracts.

Qualifications

• Experience with CAFM systems (Maximo) and proficiency in Microsoft Office Suite.
• Advanced Excel skills and ability to manipulate data for reports.
• Strong stakeholder engagement and communication with diverse teams.
• Ability to manage reporting, financial information, and compliance documentation.

Responsibilities

• Coordinate access requirements to maintain statutory compliance.
• Update and manage CAFM system to ensure data accuracy.
• Progress tasks from initiation to closure and prepare detailed reports.
• Be a key contact for RFCA regional staff and support audits.
• Collaborate with supply chain partners to ensure timely service delivery.
• Assist with billable works by creating quotes and maintaining documents.
• Support Helpdesk when required and escalate remedial actions as needed.
• Promote efficiency, quality and compliance across operations.

Skills

CAFM systems

Maximo

Microsoft Office

Advanced Excel

Stakeholder engagement

Data reporting

Financial management

Compliance knowledge

Job description

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VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: Homebased

Are you ready to take on a pivotal role in operational excellence? Join us and become a key player in delivering outstanding service to our RFCA customer!

About the Role

As the RFCA Technical Administrator, you will play a central role in our operational delivery team, providing essential administrative and technical support to the VIVO team. Embedded within the RFCA customer site, you will build strong relationships, resolve queries, and ensure the seamless delivery of our contracts. This is a dynamic, customer-focused role where your efforts will directly impact the success of our services.

Your responsibilities will include coordinating access requirements to ensure statutory compliance is maintained, managing and updating the CAFM system to guarantee data accuracy, and progressing tasks from initiation to closure. You will be a key point of contact for RFCA regional staff, offering exceptional support while preparing detailed reports and supporting audit and assurance activities.

In this role, you will collaborate with supply chain partners to ensure timely service delivery, oversee financial transactions, and assist with billable works by creating quotes and maintaining accurate documentation. You will also support the Helpdesk when required and identify and escalated remedial actions to relevant stakeholders.

Delivering excellent customer service will be central to your role, alongside promoting efficiency, compliance, and quality throughout all operations. Your contributions will ensure our contracts are delivered successfully, meeting and exceeding key performance indicators.

What We’re Looking For

We are seeking a candidate with a strong background in either facilities management or repairs and maintenance administration. Experience with CAFM systems, such as Maximo, and proficiency in Microsoft Office Suite are essential, as well as advanced Excel skills. You should excel in stakeholder engagement, have an eye for detail, and demonstrate strong organizational skills to handle reporting, financial management, and compliance information effectively.

This role requires a proactive and adaptable individual who can thrive in a fast-paced environment.

Why Join Us?

This is an exciting opportunity to work in a collaborative environment where innovation, quality, and customer focus are paramount. You will have the chance to work closely with our RFCA customer and make a meaningful impact in a role that offers variety, challenge, and opportunities for professional growth.

We offer:

• 25 days annual leave plus bank holidays
• Life assurance policy
• 6% employer matched pension contribution
• Excellent career progression opportunities

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.