Technical Administrator - Afternoons

OCS; Chester; Hybrid; GBP 18,000 - 26,000; Part time

Benefits offered by this job

Digital learning resources

Employee discounts

Wagestream wage access

Job summary

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. We uphold TRUE values - Trust, Respect, Unity, and Empowerment.

Qualifications

• Experience providing high-level administrative support.
• Proficient in diary and travel management.
• Familiar with help desk ticketing and Agility system.
• Strong organisational and communication skills.

Responsibilities

• Provide a full range of high level administrative, secretarial and day-to-day support services for the contract and support staff including diary and time management, arranging meetings, organising travel and accommodation.
• Raise, update and close job tickets for Hard and Soft service staff via help desk function.
• Assist with general office duties such as stationery stock control, refreshment orders, relief functions for switchboard or reception, preparation of ad hoc reports, maintaining the filing and archive systems, scanning critical documents, checking and dispatching invoices, Fleet administration.

Skills

Diary management

Meeting coordination

Travel arrangements

Ticketing system knowledge

Customer service

Secretarial support

Communication

Office software (Word/Excel)

Tools

Agility system

Word

Excel

PowerPoint

Job description

About The Role:

Working Hours: Monday to Friday 11:30 to 16:30

• Provide a full range of high level administrative, secretarial and day-to-day support services for the contract and support staff including diary and time management, arranging meetings, organising travel and accommodation screening telephone calls, emails, enquiries and requests were necessary Raise, update and close job tickets for Hard and Soft service staff via help desk function
• Provide cover and support for Help Desk Operatives. Entry of job ticket information into Agility system, inc. comments, booked hours and costs.
• Assist with general office duties such as, stationary stock control, refreshment orders, relief functions for switchboard or reception, preparation of ad hoc reports, maintaining the filing and archive systems, scanning of critical back-up documentation, checking and dispatching of bulk invoices, administration of fleet activities etc. Compile spread sheets in Word or Excel format for any non-standard reporting
• Attend to all related queries from internal as well as external clients within the laid-down timelines either by phone or in writing and ensure high level of customer satisfaction.
• Raise Purchase Orders as and when required and ensure all requests are approved in a timely manner and support other procurement activities Attend Meetings as Admin Representative Support the creation and production of specific client documentation and proposals and liaise with the relevant Account Managers
• Arrange and co-ordinate expenses / travel arrangements. Respond to internal and external telephone enquiries. Sensibly and proactively process, circulate and respond as appropriate to email, post and faxes as and when appropriate.
• Collate and prepare client information for use in update presentations.
• Act as point of contact as and when require Co-ordinate and monitor all activity regarding M&I vehicle fleet. Including:
  • Forward all replacement vehicles, MOT, TAX and Service Reminders to drivers

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnoverin excess of£2bn.We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail PerksWith our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our WagestreamApp! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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