Technical Administrator

OCS; Chester; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is seeking an organised, proactive administrator to provide comprehensive secretarial support for the contract and support staff. You will manage diaries, meetings, and travel, screen communications, and handle ticketing via the help desk system.

The role includes basic office duties and coordination of procurement and fleet activities as needed. The successful candidate will join a leading facilities management company committed to diversity and equal opportunities, with

Qualifications

• Experience in admin and secretarial duties within an office environment.
• Excellent organisational and time-management skills.
• Strong written and verbal communication abilities.

Responsibilities

• Provide high-level administrative and secretarial support to contract staff.
• Manage diaries, meetings, travel and accommodation arrangements.
• Screen calls, emails and requests; raise, update and close job tickets via help desk.
• Input job ticket information into Agility system with comments and costs.
• Assist with office duties including stationery, reception relief and ad hoc reports.
• Coordinate expenses and travel; respond to inquiries promptly and professionally.
• Prepare client information for update presentations; liaise with Account Managers.
• Coordinate and monitor fleet activity and vehicle reminders to drivers.

Skills

Diary management

Secretarial support

Client liaison

Microsoft Word/Excel

Job description

About The Role:

Working Hours: Monday to Friday 8:00 to 13:00

• Provide a full range of high level administrative, secretarial and day-to-day support services for the contract and support staff including diary and time management, arranging meetings, organising travel and accommodation screening telephone calls, emails, enquiries and requests were necessary Raise, update and close job tickets for Hard and Soft service staff via help desk function
• Provide cover and support for Help Desk Operatives. Entry of job ticket information into Agility system, inc. comments, booked hours and costs.
• Assist with general office duties such as, stationary stock control, refreshment orders, relief functions for switchboard or reception, preparation of ad hoc reports, maintaining the filing and archive systems, scanning of critical back-up documentation, checking and dispatching of bulk invoices, administration of fleet activities etc. Compile spread sheets in Word or Excel format for any non-standard reporting
• Attend to all related queries from internal as well as external clients within the laid-down timelines either by phone or in writing and ensure high level of customer satisfaction.
• Raise Purchase Orders as and when required and ensure all requests are approved in a timely manner and support other procurement activities Attend Meetings as Admin Representative Support the creation and production of specific client documentation and proposals and liaise with the relevant Account Managers
• Arrange and co-ordinate expenses / travel arrangements. Respond to internal and external telephone enquiries. Sensibly and proactively process, circulate and respond as appropriate to email, post and faxes as and when appropriate.
• Collate and prepare client information for use in update presentations.
• Act as point of contact as and when require Co-ordinate and monitor all activity regarding M&I vehicle fleet. Including:
  • Forward all replacement vehicles, MOT, TAX and Service Reminders to drivers

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnoverin excess of£2bn.We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail PerksWith our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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