Area Support Manager

Manchester Arndale; Preston; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Award-winning employer

Continuing professional development

Employee discounts

Health and wellbeing resources

Flexible payroll options

Job summary

OCS UK & Ireland is seeking a hands-on Facilities Cleaning Supervisor to manage two contracts on-site in Preston. You will support HR, recruitment, and client relations while covering cleaning duties during peak times or absences.

You will lead a team, ensure service quality and compliance with health and safety standards. Reporting to the Account Manager, you will oversee daily operations, allocate tasks, monitor budgets, and drive staff development.

Qualifications

• Experience managing cleaning contracts and leading front-line teams.
• Strong recruitment and induction training abilities.
• Customer-focused and compliant with health & safety regulations.

Responsibilities

• Deliver a consistent level of service within the contract specifications and performance levels.
• Be involved in recruitment, induction training, and staff development.
• Ensure the cleaning team has appropriate support and guidance.
• Cover cleaning roles during holidays or staff shortages as needed.
• Oversee day-to-day management of the cleaning service under contract terms.
• Allocate work, monitor budget and adhere to company principles.
• Respond to requests 24/7 via company phone.
• Comply with health & safety, COSHH, hygiene and fire regulations.
• Maintain high personal hygiene and uniform standards.
• Control stock and safe storage of cleaning materials.
• Carry out weekly cleaning audits with the Account Manager.
• Check equipment condition and report faults to the business manager.
• Provide courteous, efficient service to customers and clients.

Skills

Staff management

Recruitment

Client support

Health & safety

Cleaning operations

Job description

About The Role:

Working Pattern

This role is to manage 2 contracts, support with HR, recruitment, client support and cover cleaning sites.

Key Responsibilities:

• Deliver a consistent level of service, within the Company's standards, to the contract specification and agreed performance levels.
• Be involved with the completion of recruitment, induction training, development and training of staff
• Ensure that the cleaning team have appropriate assistance as required.
• Cover cleaning roles during holidays or sickness, and times of staff shortage undertake cleaning duties if necessary
• Responsible for all day-to-day aspects relating to the management and maintenance of the cleaning service within the contract specification.
• Responsible for work allocation to the cleaning team, keeping within the specified detail of the contract, the financial budget and working principles.
• To hold company phone and respond to all requests over any 24-hour periods required.
• Comply with all Company & Client policies and statutory regulations relating to Health & Safety, safe working practices hygiene, cleanliness, fire and COSHH.
• Ensure a high standard of personal hygiene and appearance and general cleanliness to comply with statutory and Company regulations, wearing company uniform as specified
• Control and issue cleaning material ensuring stock rotation and safety in storage.
• Carry out weekly cleaning audits in conjunction with the Account Manager to monitor cleaner’s performance and adherence to Company standards.
• Be aware of the condition of the equipment to ensure that all equipment is in safe working order, checked regularly and serviced. Report any faults to business manager.
• Communicate well and demonstrate a pleasant, polite, efficient, caring and friendly service to customers and clients in all areas of service, which OCS provide.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.