Customer Success Engineer - UK (Cheltenham)

VulnCheck; Cheltenham; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary with employee equity program

Health, dental, and vision coverage

Unlimited PTO + All federal holidays observed

401(k) program - 100% match on the first 3%, then 50% of the next 3-5%

Short and long-term disability coverage

Remote friendly environment

Ongoing professional development opportunities

Opportunities for career advancement

Job summary

A cybersecurity intelligence company in Cheltenham seeks a Technical Account Manager to build strong relationships with clients and ensure successful implementation of cybersecurity intelligence solutions. The role demands significant customer interaction, integrating VulnCheck into security workflows, and a deep understanding of vulnerability management. Ideal candidates should have 3+ years in a technical role in cybersecurity, strong scripting skills, and expertise in working with various security platforms. Competitive salary and benefits are offered.

Qualifications

• 3+ years of experience in a customer-facing technical role within cybersecurity.
• Deep understanding of vulnerability management and threat intelligence.
• Proven ability to develop and maintain scripts in Python.

Responsibilities

• Own the technical post-sales relationship for a portfolio of customers.
• Lead customer onboarding and adoption of VulnCheck solutions.
• Provide hands-on technical consulting to help customers operationalize VulnCheck data.
• Design, build, and troubleshoot custom workflows and integrations using VulnCheck APIs
• Diagnose and resolve API, data fidelity, and performance issues
• Deliver technical enablement sessions and architecture reviews
• Gather feedback for product and roadmap prioritization
• Support renewal and expansion by delivering measurable value

Skills

Customer-facing technical role experience

Understanding of cybersecurity product landscape

Experience with incident response

Ability to develop scripts in Python

Experience working with REST APIs

Education

3+ years in a technical role

Tools

SIEM

SOAR

TIP

Job description

About VulnCheck

VulnCheck is transforming vulnerability intelligence by helping security teams act faster and with more confidence. Our platform delivers early, high-quality exploit intelligence, deep asset correlation, and contextual insights to help organizations stay ahead of emerging threats.

About the Role

As a Technical Account Manager (TAM) at VulnCheck, you will serve as a trusted technical advisor to our existing customers, helping them successfully adopt, integrate, and operationalize VulnCheck intelligence across their security programs. Technical Account Managers at VulnCheck are product experts, implementation specialists, and long-term customer advocates.

This role is focused on driving customer outcomes, ensuring deployments are successful, integrations are effective, and customers realize ongoing value from VulnCheck’s solutions. By deeply understanding customer environments and objectives, you will help turn VulnCheck from a data source into a core operational capability within their security stack.

You will work closely with Enterprise, MSSP, and Cyber Vendor customers across the EMEA geography, partnering with Security Operations, Vulnerability Management, Threat Intelligence, and Engineering teams to embed VulnCheck into day-to-day workflows. You will play a critical role in ensuring customers not only deploy VulnCheck successfully but also continuously evolve how they use our intelligence to improve detection, prioritization, and response. VulnCheck is prioritizing candidates located in the Greater Cheltenham area, as the position will require onsite customer visits as needed.

What You'll Do

Own the technical post-sales relationship for a portfolio of VulnCheck customers, serving as their primary point of contact for implementation and ongoing technical guidance.

Lead customer onboarding, deployment, and adoption of VulnCheck solutions, ensuring successful integration into existing security tools, platforms, and workflows.

Provide hands-on technical consulting to help customers operationalize VulnCheck data within SIEMs, TIPs, SOAR platforms, data lakes, and internal tooling.

Design, build, and troubleshoot custom workflows, scripts, and integrations, leveraging VulnCheck APIs, SDKs, and datasets.

Diagnose and resolve technical issues related to APIs, data fidelity, performance, and integration architecture.

Deliver technical enablement through training sessions, architecture reviews, best-practice guidance, and ongoing optimization recommendations.

Act as a customer advocate internally, collecting feedback, identifying product gaps, and collaborating with Product and Engineering teams to influence roadmap priorities.

Support renewal and expansion efforts by ensuring customers achieve measurable value and maturity with VulnCheck over time.

Accelerate customer time-to-value through structured onboarding and guided implementation.

Help customers operationalize exploit and vulnerability intelligence across vulnerability management, SOC, threat intelligence, and IR workflows.

Provide proactive technical guidance to optimize architectures, improve performance, and expand use cases.

Partner with internal Account Teams, Product, and Engineering teams to ensure a seamless customer lifecycle.

Enable customers to become self-sufficient power users of VulnCheck technology.

What You'll Bring

• 3+ years of experience in a customer-facing technical role within cybersecurity (e.g., Technical Account Manager, Customer Success Engineer, Post-Sales Engineer, or similar), including demonstrated experience supporting public sector and/or government entities and navigating their procurement, compliance, and operational requirements.

Deep understanding of the cybersecurity product landscape, with a strong focus on Vulnerability Management and Threat Intelligence.

Strong working knowledge of incident response, SOC operations, and vulnerability management workflows, and how vulnerability intelligence supports each function.

Proven ability to develop and maintain scripts in Python.

Hands-on experience working with REST APIs and JSON-based data models.

Experience building or rapidly learning integrations and workflows in platforms such as SIEM, SOAR, TIP or similar security tooling.

Demonstrated experience providing technical mentorship, enablement, or customer guidance.

Preferred Qualifications:

• Familiarity with the Go programming language is a plus.

What We Offer

We believe people do their best work when they feel supported, trusted, and valued. VulnCheck offers benefits designed to meet a wide range of needs and lifestyles:

Benefits and Perks

• Competitive salary with employee equity program
• Health, dental, and vision coverage
• Unlimited PTO + All federal holidays observed
• 401(k) program - 100% match on the first 3%, then 50% of the next 3-5% of compensation
• Short and long-term disability coverage
• Remote friendly environment with flexibility
• Expense reimbursement for home internet and phone
• Ongoing professional development, coaching, and learning resources
• Opportunities for career advancement within a fast-growing team

Why Join Us

Built on over two decades of cybersecurity experience, our team of experts understands the intricacies of vulnerabilities, their exploitation in the wild, and how to leverage this data to build more effective cybersecurity products that produce better outcomes for organizations.

VulnCheck gives organizations a tactical advantage by providing best-in-class exploit & vulnerability intelligence information. We have a sense of duty to protect the critical infrastructure we rely on including medical devices, power grids and telecommunication networks. We were founded in 2021 in Lexington, Massachusetts.

VulnCheck has a transparent, collaborative, and supportive culture - we are looking for people who have a growth mindset, are curious and innovative. Our team is smart, but humble, hardworking, and supportive.

VulnCheck is proud to be an Equal Employer Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. VulnCheck is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.